Case Manager, Askia

Mass Advocates Standing Strong (MASS); Boston (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

The Dimock Center is seeking a compassionate Case Manager to provide individualized care coordination, advocacy, and discharge planning for clients in recovery and community reintegration.

You will work within a clinical team to assess needs, coordinate services, and connect clients to housing, employment, benefits, and healthcare resources. Strong communication, organization, and commitment to person-centered care are essential.

Qualifications

• Bachelor's degree in human services, psychology, sociology, health services, or related field.
• At least one year of experience in a substance use treatment program.
• Experience with homelessness or complex social needs preferred.

Responsibilities

• Build and maintain trusting, professional relationships with clients.
• Meet with clients regularly to assess needs and coordinate services.
• Conduct comprehensive assessments to identify strengths, needs, barriers, and supports.
• Develop individualized care plans with clients and treatment team.
• Coordinate referrals to housing, employment, health, and community resources.
• Advocate for clients within health and human service systems.
• Address social determinants of health impacting treatment and recovery.
• Coordinate care with primary care and external partners.
• Assist with housing, benefits, and financial resource processes.
• Coordinate transportation and accompany clients to appointments and court.
• Facilitate psychoeducational and recovery groups.
• Discharge and aftercare planning to ensure continuity of care.
• Maintain confidential documentation per standards.

Skills

Communication

Interpersonal skills

Resource navigation

Documentation

Crisis judgment

Team collaboration

Professionalism

Multitasking

Cultural responsiveness

Education

Bachelor's degree in human services or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

• Schedule: Monday - Friday 9:00am to 5:00pm, with occasional evenings and weekends as needed to meet program and client needs

• Schedule: Monday - Friday 9:00am to 5:00pm, with occasional evenings and weekends as needed to meet program and client needs

You are a compassionate, resourceful professional who understands that effective recovery extends beyond the treatment setting. You build trusting relationships, navigate complex systems, and help individuals overcome barriers to stable housing, healthcare, employment, benefits, and community support. You bring strong care coordination skills, sound judgment, and a commitment to meeting people where they are while helping them move toward meaningful, sustainable goals.

The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families, and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health and wellness services. ASKIA is a co-occurring enhanced residential rehabilitation program serving adult males with substance use and behavioral health needs.

Summary/Objective

As a Case Manager, you will be an integral member of the clinical team, providing individualized care coordination, advocacy, resource navigation, and discharge planning to help clients build the foundation for successful recovery and community reintegration.

Essential Functions

• Build and maintain trusting, professional relationships with clients while engaging them in treatment and recovery goals.
• Meet individually with clients on a regular basis to assess needs, coordinate services, monitor progress, and support aftercare planning.
• Conduct comprehensive assessments to identify client strengths, needs, barriers, and available supports.
• Develop and implement individualized care plans in collaboration with clients and the interdisciplinary treatment team.
• Coordinate referrals and link clients to medical, behavioral health, substance use, housing, employment, financial, legal, and community-based resources.
• Advocate for clients and help them navigate complex health and human service systems.
• Identify and address whole-health needs and social determinants of health that may affect treatment, recovery, and successful community transition.
• Coordinate care with primary care providers, medical and behavioral health specialists, community providers, courts, and other external partners.
• Support clients with applications and processes related to housing, employment, benefits, financial assistance, and other essential resources.
• Coordinate transportation and accompany clients to court, medical appointments, community meetings, and other required appointments as appropriate.
• Facilitate psychoeducational and recovery-focused groups.
• Partner closely with counselors, clinicians, recovery specialists, and other members of the treatment team to promote progress toward treatment plan goals.
• Begin discharge and aftercare planning well in advance of discharge to ensure continuity of care and appropriate community supports.
• Conduct post-discharge follow-up and assist clients in maintaining connections to services and supports.
• Assist the clinical team with crisis intervention and management as needed.
• Maintain working knowledge of Dimock's continuum of care and connect clients with appropriate internal and external resources.
• Complete all clinical and administrative documentation accurately, thoroughly, and within required timelines in accordance with Dimock, Joint Commission, regulatory, and contractual standards.
• Respond to calls and requests from external providers in a timely and professional manner.
• Attend staff meetings, trainings, case conferences, and other required meetings.
• Maintain appropriate professional boundaries and protect the confidentiality and dignity of clients, families, visitors, and coworkers.
• Maintain effective, respectful working relationships across Dimock and with community partners.
• Follow all organizational policies, procedures, applicable federal and state regulations, and contractual requirements.
• Perform other duties as assigned.

Competencies

• Strong verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with individuals from diverse backgrounds.
• Ability to navigate community resources, coordinate multiple services, and advocate effectively on behalf of clients.
• Strong organizational skills with the ability to prioritize competing responsibilities and meet deadlines.
• Ability to exercise sound judgment when managing difficult, emotional, or crisis situations.
• Ability to work effectively as part of a multidisciplinary team while also taking initiative and working independently.
• Ability to communicate and represent Dimock professionally within the organization and throughout the community.
• Flexibility and the ability to manage multiple priorities in a dynamic clinical environment.
• Commitment to culturally responsive, respectful, and person-centered care.

Knowledge/Skills

• Intermediate computer skills, including Microsoft Word, Excel, and PowerPoint.

Work Environment

This position operates primarily in a clinical residential treatment setting and may require work in community-based environments. Maintains a high standard of confidentiality and complies with all applicable privacy and regulatory requirements.

Physical Demands

Light physical demands; requires lifting up to 20 pounds, with frequent carrying of up to 20 pounds.

Required Qualifications

• Bachelor's degree in human services, psychology, sociology, health services, or a related field.
• At least one year of experience working in a substance use treatment program.
• Experience working with individuals experiencing substance use and/or mental health challenges, homelessness, or other complex social needs preferred.

Other Duties

This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.

Salary

Salary: $4 - $5