Case Manager, Askia (Full Time)

The-Dimock-Center; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Dimock Center is seeking a dedicated Case Manager to provide individualized care coordination, advocacy, resource navigation, and discharge planning to help clients build the foundation for recovery and community reintegration.

In a clinical residential treatment setting, you will collaborate with counselors and the treatment team to coordinate housing, employment, benefits, and access to healthcare, while maintaining confidentiality and professional boundaries.

Qualifications

• Bachelor’s degree required in a related field.
• At least one year of experience in a substance use treatment program.
• Experience working with individuals experiencing homelessness or complex social needs preferred.
• Strong verbal and written communication skills.

Responsibilities

• Build and maintain trusting, professional relationships with clients while engaging them in treatment and recovery goals.
• Meet individually with clients on a regular basis to assess needs, coordinate services, monitor progress, and support aftercare planning.
• Develop and implement individualized care plans in collaboration with clients and the interdisciplinary treatment team.
• Coordinate referrals and link clients to medical, behavioral health, housing, employment, financial, legal, and community resources.
• Advocate for clients and help them navigate complex health and human service systems.
• Begin discharge and aftercare planning well in advance of discharge.

Skills

Care coordination

Discharge planning

Advocacy

Resource navigation

Crisis intervention

Interdisciplinary teamwork

Microsoft Office

Documentation

Education

Bachelor’s degree in human services, psychology, sociology, health services, or a related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Career Opportunities with The Dimock Center

A great place to work.

Careers At The Dimock Center

Current job opportunities are posted here as they become available.

You are a compassionate, resourceful professional who understands that effective recovery extends beyond the treatment setting. You build trusting relationships, navigate complex systems, and help individuals overcome barriers to stable housing, healthcare, employment, benefits, and community support. You bring strong care coordination skills, sound judgment, and a commitment to meeting people where they are while helping them move toward meaningful, sustainable goals.

The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families, and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health and wellness services. ASKIA is a co-occurring enhanced residential rehabilitation program serving adult males with substance use and behavioral health needs. As a Case Manager, you will be an integral member of the clinical team, providing individualized care coordination, advocacy, resource navigation, and discharge planning to help clients build the foundation for successful recovery and community reintegration.

Key Responsibilities

• Build and maintain trusting, professional relationships with clients while engaging them in treatment and recovery goals.
• Meet individually with clients on a regular basis to assess needs, coordinate services, monitor progress, and support aftercare planning.
• Conduct comprehensive assessments to identify client strengths, needs, barriers, and available supports.
• Develop and implement individualized care plans in collaboration with clients and the interdisciplinary treatment team.
• Coordinate referrals and link clients to medical, behavioral health, substance use, housing, employment, financial, legal, and community-based resources.
• Advocate for clients and help them navigate complex health and human service systems.
• Identify and address whole-health needs and social determinants of health that may affect treatment, recovery, and successful community transition.
• Coordinate care with primary care providers, medical and behavioral health specialists, community providers, courts, and other external partners.
• Support clients with applications and processes related to housing, employment, benefits, financial assistance, and other essential resources.
• Coordinate transportation and accompany clients to court, medical appointments, community meetings, and other required appointments as appropriate.
• Facilitate psychoeducational and recovery-focused groups.
• Partner closely with counselors, clinicians, recovery specialists, and other members of the treatment team to promote progress toward treatment plan goals.
• Begin discharge and aftercare planning well in advance of discharge to ensure continuity of care and appropriate community supports.
• Conduct post-discharge follow-up and assist clients in maintaining connections to services and supports.
• Assist the clinical team with crisis intervention and management as needed.
• Maintain working knowledge of Dimock’s continuum of care and connect clients with appropriate internal and external resources.
• Complete all clinical and administrative documentation accurately, thoroughly, and within required timelines in accordance with Dimock, Joint Commission, regulatory, and contractual standards.
• Respond to calls and requests from external providers in a timely and professional manner.
• Attend staff meetings, trainings, case conferences, and other required meetings.
• Maintain appropriate professional boundaries and protect the confidentiality and dignity of clients, families, visitors, and coworkers.
• Maintain effective, respectful working relationships across Dimock and with community partners.
• Follow all organizational policies, procedures, applicable federal and state regulations, and contractual requirements.
• Perform other duties as assigned.

What You Bring

• Bachelor’s degree in human services, psychology, sociology, health services, or a related field.
• At least one year of experience working in a substance use treatment program.
• Experience working with individuals experiencing substance use and/or mental health challenges, homelessness, or other complex social needs preferred.
• Strong verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with individuals from diverse backgrounds.
• Ability to navigate community resources, coordinate multiple services, and advocate effectively on behalf of clients.
• Strong organizational skills with the ability to prioritize competing responsibilities and meet deadlines.
• Ability to exercise sound judgment when managing difficult, emotional, or crisis situations.
• Ability to work effectively as part of a multidisciplinary team while also taking initiative and working independently.
• Ability to communicate and represent Dimock professionally within the organization and throughout the community.
• Intermediate computer skills, including Microsoft Word, Excel, and PowerPoint.
• Flexibility and the ability to manage multiple priorities in a dynamic clinical environment.
• Commitment to culturally responsive, respectful, and person-centered care.
• This position operates primarily in a clinical residential treatment setting and may require work in community-based environments.
• Maintains a professional demeanor and consistently demonstrates sound judgment, reliability, attention to detail, and respect for clients and colleagues.
• Maintains a high standard of confidentiality and complies with all applicable privacy and regulatory requirements.
• Demonstrates accountability for the timely and effective delivery of services.
• Uses organizational resources, time, and supplies responsibly and efficiently.

Physical Demands

• Light physical demands; requires lifting up to 20 pounds, with frequent carrying of up to 20 pounds.

Position Type/Expected Hours of Work

• Full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., with occasional evenings and weekends as needed to meet program and client needs.

Other Duties

This job description is not designed to contain a comprehensive listing of all duties and responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.