Case Manager - ARCHES Nest

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k contribution after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education opportunities

Job summary

MWVCAA is seeking a dedicated Case Manager to assist clients in navigating housing resources and pathways to stable housing in Salem, Oregon. The role emphasizes compassionate client support, documentation, and collaboration with community partners.

The position requires experience in homeless services, strong organizational skills, and the ability to operate with integrity and confidentiality in a dynamic shelter environment.

Qualifications

• Two years of related social service experience, direct client care.
• Advanced degree with two+ years homeless service delivery experience and related certifications/licensing.
• Bilingual capabilities preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Works directly with clients to ensure access to housing assessments and resources.
• Attends and completes required trainings annually.
• Assesses client eligibility and gathers documentation for intake and shelter placement.
• Provides case management and housing placement support to help clients achieve self-sufficiency.
• Develops action plans identifying needs, barriers and strengths.
• Maintains relationships with community partners and ensures data quality and compliance.

Skills

Bilingual capabilities

Planning & time management

Effective communication

Education

Advanced degree with 2+ years homeless service experience

Tools

MS Office

Database software

Web tools

Job description

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty

OUR VISION: All people are respected for their infinite worth, and supported to envision and reach a positive future

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Case Manager. Your main responsibilities will be assisting clients in navigating resources. This team offers a lot of growth opportunities and professional development through hands‑on experience.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.


• Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.


• Bilingual capabilities preferred.


• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.


• Candidate must pass Oregon Department of Human Services criminal background check and MWVCAA agency background check.


• Basic Life Support/First Aid Certification is required within first 30 days of hire.


• Food Handler's Card or ability to obtain within 30 days.


• Candidate must pass pre‑employment and random drug screenings.

KNOWLEDGE SKILLS, AND ABILITIES

• Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.


• Basic proficiencies in computers, MS Office products, database software, and web tools


• Must possess excellent planning, organization and time management skills.


• Ability to effectively communicate both orally and in written form.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Works directly with clients to ensure access to housing assessments and resources.


• Attends and engage required annual trainings.


• Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.


• Provides direct service to participants, including case management and housing placement support to assist participants in becoming self‑sufficient and overcoming barriers to accessing permanent housing.


• Develops Action Plans that identify participant needs, barriers, and strengths.


• Establishes and maintains an active working relationship with community partners.


• Provides support for client‑tracking, service delivery, follow‑up reporting, and maintaining strict confidentiality.


• Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.


• Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.


• Complies with agency Quarterly and Annual reports.


• Complies with MWVCAA safety and personnel policies, including punctuality and attendance.


• Performs cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations.


• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.


• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.


• Maintains appropriate boundaries with clients and coworkers at all times.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory duties.

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

• Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently required to hear and speak.


• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.


• Manual dexterity for handling computers, devices, and office equipment.


• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.


• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de‑escalation techniques for all participants.


• Regulates emotions during interactions with escalated clients and staff.


• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Indoor work environment with frequent interruptions and demands.


• Occasional outdoor environment including perimeter monitoring.


• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.


• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.


• Exposure to trash, bodily fluids and malodorous air.


• Ability to work outside of normal business hours, including nights, weekends, and holidays.

WHAT WE OFFER

• 401k contribution after 1 year


• Employee Assistance Program


• Life insurance


• Health, Vision and Dental Insurance


• For some positions, employees may be eligible for company-sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503‑585‑6232 to ask for a HR Team Member.

Oregon Department of Human Services criminal background check and Pre‑employment drug screening test required.