Site Assistant I - ARCHES Navigation Center - Swing

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401k after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education

Job summary

Mid-Willamette Valley Community Action Agency is seeking a Site Assistant I to support ARCHES Project shelter operations in Polk and Marion counties. The role focuses on cleaning, laundry, clerical duties, data entry, and client navigation to resources, with a swing shift 4:00 PM–12:30 AM.

Qualified candidates have a high school diploma or GED, 2 years in public or social services, ability to pass background checks, and willingness to obtain required certifications within dates.

Qualifications

• High School diploma or GED required.
• Two years of work experience in a public or social services role preferred.
• Background screening and pre-employment checks required.
• First Aid/CPR certification within 30 days is required.
• Food Handler's Card or ability to obtain within 30 days.
• Background checks and drug/alcohol screenings are required prior to employment.
• Experience working with homeless or at-risk populations is preferred.
• Proficiency with Microsoft Office and web tools; strong communication skills required.

Responsibilities

• Provide program support such as cleaning, site upkeep, laundry, and supportive services.
• Assist clients with navigation to resources and answer phones.
• Support meal preparation and distribution; assist with guest laundry and computers.
• Handle incoming/outgoing mail and basic clerical tasks.
• Apply de-escalation techniques and respond to incidents.
• Support HMIS data entry and client follow-up activities.
• Attend required trainings and perform other duties as needed.

Skills

Microsoft Office

Interpersonal communication

De-escalation techniques

Data entry

Education

High School diploma or GED

Tools

HMIS data entry

Job description

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

Our Vision: We envision a just future, where our communities are empowered to

reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Site Assistant I. This position provides direct support to sheltering services at the ARCHES Project sites in Polk and Marion counties. Responsibilities include supporting daily operations including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, and other special projects as needed. This is a grant funded, full-time position. This team offers a lot of growth opportunities and professional development through hands-on experience.

Schedule: Swing Shift 4:00 PM - 12:30 AM.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Two years of work experience in a public or social services role.
• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATION

• Driver Qualification Status is not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Demonstrated proficiency with Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Provides program support, such as: cleaning, site upkeep, laundry and supportive services.
• Provides client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution;
• Facilitates access to guest laundry and computers;
• Opens and distributes incoming mail, handles outgoing mail.
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Provides support services for the programs offered through the ARCHES Project.
• Assists with program operations including HMIS data entry for clients, follow-up with clients, assisting clients with navigation to resources, general data entry, and other special projects as needed.
• Attends and engages in required annual trainings.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

PHYSICAL AND MENTAL DEMANDS

• Specific vision abilities are required of this position. Frequently required to hear and speak.
• Regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks as outlined by a supervisor.
• Requires multi-tasking, including the ability to collaborate with staff, volunteers and guests.

WORK ENVIRONMENT

• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash and potential biohazards.
• This position requires on-site work and is not eligible for remote work.
• Shift options may vary between early morning, evening and nights.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

WHAT WE OFFER

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company-s-sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.