Case Manager Apprentice

The People Concern; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

The People Concern in Los Angeles is offering a temporary Case Manager Apprentice program at The Nest, 222 South Hill St., providing five weeks of hands-on training in permanent housing services. Apprentices will shadow case management staff, learn harm reduction, housing-first principles, and trauma-informed care while supporting clients to access benefits and services.

Participants will gain experience in intake, assessments, coordinating appointments, documentation in electronic records, and

Qualifications

• Valid driver\'s license and reliable vehicle for client transportation.
• Ability to transport clients in personal vehicle.
• Experience engaging with diverse populations.
• Familiarity with basic computer skills and records systems.

Responsibilities

• Collaborate with case management staff to support clients\' independence and health.
• Assist in intake and enrollment of Clients and subsidy applications.
• Support biopsychosocial and functional assessments to guide treatment planning.
• Coordinate appointments, transportation, and follow-up services for Clients.
• Maintain confidentiality and accurate progress notes in electronic databases.
• Participate in weekly trainings, staff meetings, supervision, and evaluations.

Skills

Driver's license

Reliable transportation

Cultural competence

Communication skills

Education

High School diploma or GED

Tools

Outlook

Job description

Case Manager Apprentice

Dept: Permanent Housing Services

Reports to: Program Manager

Setting: Site-based, The Nest, 222 South Hill St. 7th Floor, Los Angeles, CA 90012, others

Status: Non-Exempt, Non-management, Temporary

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Duration: Temporary, 5 Weeks

Number of Openings: 15

The five-week Case Manager Apprentice program aims to provide learning and skill-building to candidates who are interested in entering the field of social services, specifically working with people who are currently or recently unhoused. The Case Manager Apprentice will join the permanent supportive housing team for five weeks of training through educational sessions and site-based skills shadowing opportunities. With a foundation in evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager Apprentice will learn how to engage Clients in interventions that support housing placement and stability, self-sufficiency, and community integration. Case Manager Apprentices will work to assess individualized client needs and coordinate multiple services to help clients meet goals. Supervision and evaluation will occur throughout the five-week program providing important feedback aimed at supporting professional growth and readiness for entering full-time case management positions following apprenticeship completion.

Essential Duties & Responsibilities:

• Collaborate with case management staff in building relationships with Clients to facilitate independence and maintenance of improved physical and mental health.
• Assist in the intake and enrollment of Clients including review of program consents and subsidy applications.
• Support biopsychosocial and functional needs assessments to guide individualized treatment planning.
• Learn about quarterly collaborative goal planning.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Learn to coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources.
• Observe and engage in teaching and modeling of life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization.
• Review and practice time management strategies effective in community-based settings to support balance between client engagement and administrative responsibilities.
• Participate in weekly trainings, staff meetings, supervision, and evaluations.
• Contribute to a work setting that emphasizes Client choice, harm reduction, trauma-informed care, housing-first principles, and professional boundaries.
• Engage in training around crisis assessment and intervention skills and practice de-escalation.
• Build field safety skills necessary for community work including home visits, transportation, and accompaniment.
• Practice writing accurate and complete progress notes in electronic databases.
• Review physical charts as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Communicate effectively - both written and verbally - with Case Management Apprenticeship staff and other collaborators.

Qualifications:

• Valid Driver's license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Demonstrated knowledge of issues faced by a culturally diverse population
• Understanding of Outlook

Preferred Qualifications:

• Minimum of one (1) year experience in a customer service role
• High School diploma or GED

Work Environment:

• Field (may need to travel) and indoor office environment
• On occasion walk or drive to different local sites