Case Manager and Support Specialist

The Retreat; Town of East Hampton (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

The Retreat in Suffolk County seeks an Outreach and Support Specialist to expand awareness of elder abuse, build partnerships, and provide trauma-informed case management for adults 50+. The role includes prevention education, community programming, and warm handoffs to services across partner agencies.

Responsibilities include crisis intervention, assessments, referrals, and high-quality recordkeeping. Travel throughout the county and occasional overnight events may be required to support

Qualifications

• Bachelor's degree in Social Work or related field preferred.
• 2–5 years in client services, outreach, advocacy or related field.
• Trauma-informed practices and cultural sensitivity.
• Knowledge of elder abuse and related victim services.
• Experience delivering workshops or presentations to diverse audiences.
• Strong interpersonal and public speaking skills.

Responsibilities

• Provide trauma-informed crisis intervention and case management to survivors aged 50+.
• Complete assessments and intakes; develop individualized service plans.
• Provide advocacy, safety planning, referrals, and follow-up.
• Assist clients with housing, healthcare, legal, financial, and public benefit supports.
• Maintain a resources database and coordinate referrals.
• Maintain accurate client records and assist with grant reports and data.

Skills

Trauma-informed practice

Case management

Community outreach

Public speaking

Cultural sensitivity

Bilingual EN/ES

Communication skills

Organizational skills

Driver’s license

Education

Bachelor's degree in Social Work or related field

Tools

Google Workspace

Microsoft Office

Electronic client data systems

Job description

Full-time | Benefits Eligible | 35 hours per week

FLSA status: Non Exempt

Salary: $55,000 - $60,000

Hours: M- F, 8:30am - 4:30pm, Evening hours may be required based on scheduling

Start Date: On or after September 9th, 2026

Department/Locations: Riverhead and East Hampton. Possible travel to Hauppauge when needed. Regular travel required to various community partner locations in Suffolk County for programming.

PURPOSE

The Outreach and Support Specialist is responsible for expanding community awareness of abuse in later life, strengthening partnerships throughout Suffolk County, and providing trauma-informed case management and supportive services to individuals experiencing abuse, with a focus on adults age 50 and older. This position develops and delivers prevention education, facilitates community-building programming, and connects survivors to resources that promote safety, independence, and well-being.

Responsibilities

Case Management

• Provide trauma-informed crisis intervention and case management to survivors of abuse age 50+.
• Complete assessments and intakes and develop individualized service plans based on needs.
• Provide advocacy, safety planning, referrals, and follow-up.
• Assist clients in navigating housing, healthcare, legal, financial, and public benefit supports.
• Maintain a database of resources to support older adults experiencing abuse.
• Coordinate internal and external referrals.
• Maintain accurate client records.

Community Outreach

• Develop relationships with healthcare providers, libraries, senior centers, faith communities, law enforcement, and community organizations to promote awareness and access to support services.
• Coordinate and host outreach events.
• Deliver presentations and facilitate educational programming for community members and partner organizations.

Partnership Development

• Assist with strengthening our Coordinated Community Response (CCR) team and participate in other collaborative professional groups.
• Network with community partner agencies and develop new partnerships to provide warm handoffs to services.

Program Administration

• Maintain Agency database.
• Prepare grant reports and assist with grant compliance.
• Collect and report program data.
• Participate in activities necessary to meet grant deliverables and performance measures.
• Assist in implementation of Abuse in Later Life program goals and evaluation activities.
• Other duties as assigned**

Organizational Relationships

• Reports to: Assistant Shelter Director-Case Manager Supervisor with guidance from Director of Prevention Programming

Qualifications

• Bachelor's degree in Social Work, Human Services, Public Health, Psychology, Counseling, or a related field strongly preferred. Two to five years experience in client services, community outreach, advocacy, or a related field experience will be considered.
• Demonstrate trauma-informed practices, empathy, patience and cultural sensitivity.
• Knowledge of domestic violence, sexual assault, dating violence, stalking, human trafficking, elder abuse, and related victim services, or the ability and willingness to develop expertise in these areas.
• Experience developing and facilitating educational workshops, presentations, or group programs for diverse audiences.
• Demonstrates confidence in public speaking, strong interpersonal communication skills, and the ability to build and maintain professional relationships.
• Ability to establish and maintain collaborative partnerships with community organizations.
• Excellent organizational, time management, and problem-solving skills, with the ability to manage multiple priorities and work independently as well as part of a team.
• Excellent written and verbal communication skills, including proficiency with Google Workspace, Microsoft Office, and electronic client data systems.
• Comfortable discussing sensitive topics related to abuse, aging, and victimization with clients, community partners, and the public.
• Comfortable providing support and services to older adult survivors in a trauma-informed and respectful manner.
• Bilingual English/Spanish strongly preferred.
• Valid driver's license and reliable transportation required
• Ability to transport and set up outreach materials and equipment weighing up to approximately 30 pounds for community events.

Working Conditions

• Ability to transport outreach materials weighing up to approximately 30 pounds.
• Ability to travel throughout Suffolk County.
• Ability to set up outreach displays and event materials.
• Ability to sit, stand, and present for extended periods.
• Ability to speak comfortably within the community and to partner agencies.
• *OTHER DUTIES:

Every effort has been made to make agency job descriptions as complete as possible. However, it does not state or imply that these are the only duties required for this position or the sole responsibilities for which this employee will be accountable. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, is a logical assignment to the position, and is within the scope of generally accepted business practices for an employee with this specific job title. Duties, responsibilities and activities may change as any time with or without notice.

The Retreat Inc. is an Equal Opportunity Employer

THE RETREAT, INC. is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, sexual orientation, military status, veteran status, age, marital status, domestic violence victim status, disability, pregnancy-related condition, gender identity, religion, genetic predisposition, familial status, ancestry, prior arrest or conviction record or any other protected category under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The agency values and is committed to providing compassionate, empathic and culturally aware services to all clients/members. Interactions are approached with these values in mind, and it is expected that clients/members will be treated with compassion, respect and sensitivity during the provision of holistic, inclusive and welcoming services.

Salary: $55000 - $60000 per year

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