Case Manager - Amber Hall

Lantern Community Services Inc; New York (NY); On-site; Full time

Job summary

An established industry player is looking for a passionate Case Manager to support formerly homeless individuals in achieving stability and personal growth. This role involves providing integrated counseling and case management services, collaborating with clients to develop personalized service plans, and utilizing a harm reduction approach. The ideal candidate will possess strong clinical knowledge and be adept at engaging with a diverse population facing mental health and substance use challenges. Join a supportive team dedicated to making a difference in the lives of vulnerable individuals, fostering a respectful and inclusive community.

Qualifications

• Bachelor's degree required with 2+ years of social services experience.
• Ability to work independently and manage a diverse caseload.

Responsibilities

• Provide integrated counseling and case management services.
• Collaborate with residents on recovery-oriented service plans.
• Develop safety plans and manage crises effectively.

Skills

Case Management

Counseling

Crisis Management

Problem Solving

Communication

Organizational Skills

Education

Bachelor's degree in Social Services

Tools

Electronic Case Management Systems (ETO)

Job description

Status: Full-time, 9 am - 5 pm (hours may vary)

FLSA Classification: Non-Exempt

Reports to: Program Director/Assistant Program Director

Hourly range: $27.47 - 32.96

Objective:

We are seeking a dynamic and engaging Case Manager who has experience working with formerly homeless, mentally ill single adults in a supportive housing environment. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability, and attaining their physical, emotional, vocational, educational, and social goals. The ideal candidate will have solid clinical knowledge as well as experience working with individuals impacted by mental illness, substance abuse, legal, criminal justice, and medical issues. Additionally, the Case Manager will be passionate about helping people; be a proactive and creative problem solver; and work well both as part of an interdisciplinary team and independently.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
• Collaborate with residents in the development of client-centered, recovery-oriented service plans that identify short and long-term goals.
• Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
• Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services.
• Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to de-escalate clients and collaboratively manage crises as they arise.
• Assist in the development and implementation of groups and programs that are appropriate for the residents' needs and foster an inclusive, respectful community.
• Develop and maintain confidential records for each resident according to the mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
• Participate in a robust training program that includes training in evidence-based models to ensure the highest level of service is provided to clients.
• Perform other job-related functions, as assigned.

Required Education and Experience:

• Bachelor's degree from an accredited school is required.
• A minimum of two years of experience in social services is required.
• Ability to work independently as well as a member of an interdisciplinary team.
• Highly organized and able to manage a diverse caseload of clients with diverse needs.
• Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
• Track record of proactive, strength-based work with individuals and families.
• Experience with ETO or other electronic case management systems.
• Experience working with evidence-based models, specifically Motivational Interviewing, is preferred.

Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.