Case Manager | Adult Outreach Services

Valley Behavioral Health; Salt Lake City (UT); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

On-Demand Pay

15 days PTO + 10 holidays + 2 wellness

Health, dental, vision insurance

401(k) with company match

Tuition and licensure reimbursement

Job summary

Valley Behavioral Health is hiring a Team Lead to guide staff, coordinate community-based ACT services, and ensure high-quality, person-centered care for clients with serious mental illness.

The role combines leadership, mentorship, and direct support, with schedule Monday–Friday, 9:00am–5:00pm. Certification progress within 120 days is required to unlock higher pay scales.

Qualifications

• Leadership experience guiding a team and coordinating services.
• Ability to mentor and develop staff.
• Strong communication and interpersonal skills.
• Experience implementing person-centered care plans.

Responsibilities

• Provide psychosocial rehabilitation per Medicaid guidelines.
• Support clients in following individualized care plans and goals.
• Complete documentation per Valley’s standards.
• Meet productivity expectations as assigned by supervisor.
• Distribute medications and transport clients as needed.

Skills

Team leadership

Coordination

Mentorship

People skills

Education

High School diploma

Case Manager certification (within 120 days)

Job description

Build Trust And Foster Growth

The Valley ACT program provides community-based support to help individuals with serious mental illness achieve stability, independence, and improved quality of life. The Team Lead plays a key role in guiding employees, coordinating services, and ensuring clients receive high-quality, person-centered care. This position combines leadership, mentorship, and direct support responsibilities to help both team members and clients succeed.

Pay: dependent on Case Manager certification status

• Uncertified starts at $17.50 — Certification will be obtained within the first 120 days and pay will be increased to the certified rate.
• The certified range starts at $18.75 — pay is calculated based on years of certified experience.

Schedule: Monday – Friday | 9:00am – 5:00pm

Benefits Highlights

• Compensation Our compensation program includes tenure-based service increases and performance bonuses that recognize and reward high-performing team members.
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday.
• Time Off We offer 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance Benefits Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance. Valley also provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families. Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retirement Our 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary.
• Professional Development We invest in our team members' growth through tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong to a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Job Summary

Case Managers provide psychosocial rehabilitative services as indicated by the client’s care plan to support clients in meeting their individualized goals. Case Managers are responsible for utilizing evidence-based practices, meeting fiscal responsibilities, and ensuring that regulatory compliance and organizational standards are met.

Essential Functions

• Provides psychosocial rehabilitative services as described by the Medicaid manual
• Supports clients in following individualized care plans and identifying case management goals
• Completes documentation on services provided within Valley’s standards
• Meets productivity expectations as assigned by supervisor
• Distributes medications as necessary
• Transports clients to appointments as necessary

Education

• High School diploma or equivalent

Experience

• None

Licenses/Certificates

• Case Manager certification (Post-hire as needed — required within 120 days of start date)
• CPR certification (Post-hire)
• Valley de-escalation certification (Post-hire)