Case Manager, Adult

Bay Area Community Services; San Mateo (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Vision reimbursement

Paid time off

403b retirement plan

Growth opportunities

Job summary

Bay Area Community Services seeks a Care Coordinator/Case Manager to provide high-quality therapeutic interventions and case management for individuals in recovery. The role includes housing navigation, crisis intervention, and family support, with duties in office and community settings in San Mateo County.

The position requires 4 years of relevant mental health/social services experience, a valid CA driver’s license, and willingness to travel extensively.

Qualifications

• Experience in mental health or social services is required.
• Customer service experience may count toward the required years.
• Must possess a valid driver’s license and access to a personal vehicle.

Responsibilities

• Develop and deliver a full complement of services including counseling and case management for assigned individuals.
• Use evidence-based practices to ensure high-quality outcomes.
• Assess risk status and intervene appropriately based on symptoms, substance use, environment, and health.
• Create service plans focused on recovery and client-centered goals.
• Engage with outreach and determine when to disenroll per program protocols.
• Coordinate care planning and therapeutic case management using a flexible approach.
• Maintain data, reporting, and charting in compliance with policies; meet service-unit targets.
• Participate in supervision, meetings, travel, and training as required.

Skills

Customer service experience

Documentation skills

Willingness for local travel

Education

High School Diploma

4 years paid work experience in mental health/social services

Job description

The Care Coordinator/Case Manager is responsible for developing and providing high quality therapeutic interventions and services in support of an individual’s wellness and recovery. Services include strength-based and needs-based therapeutic case management, problem-solving, therapeutic rehabilitation including skills-building, benefits support, resource development, housing navigation, crisis intervention, and family support.

ACT (Assertive Community Treatment) team provides direct service to acute mental health crisis cases in our new Full Service Partnership (FSP) Program in San Mateo. BACS’ staff does whatever it takes to find permanent housing for homeless people or stabilize mental health cases and the work happens both in the office, or out in the community.

This program will have specialty populations including CARE Court and Substance Use Disorder (SUD) focus. Care Act is a statewide initiative to allow family members and other community members to request San Mateo County to assess and support partners who may have slipped through the cracks of our system and would benefit from linkage to services. The FSP programming itself offers a multidisciplinary approach and ACT model to offer 7-day support to partners experiencing the highest level of need in our county and would benefit from a hospital without walls wraparound approach.

This is a community-based position providing direct, face-to-face services to individuals who are chronically homeless, travel throughout San Mateo County is required, as is transporting clients in your personal vehicle.

Schedules: Sun -Thurs, Tues -Saturday

Responsibilities:

• Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned.
• Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
• Responsible for continuously assessing individual’s risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately.
• Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
• Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols.
• Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach.
• Documents and maintains all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staff’s time must be providing face-to-face or other eligible community-based support).
• Participates in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager.
• Able to work independently and as a member of a therapeutic team.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Qualifications:

• High School Diploma required and must have 4 years of paid work experience in mental health/social services. One of those years may be in a customer service function. Degree is preferred.
• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage are required. DMV printout required.
• Extensive local travel is required, vehicle reimbursement is provided. Care Coordinators transport clients in their personal vehicle.

Compensation & Benefits:

• Starting at $27.00 per hour, then $30.00 per hour after satisfactory performance and achievement of all job related goals and requirements for the 90 day introductory period.
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 31 days off (PTO/Holiday)
• 403b plan.
• Significant internal growth opportunities.

* Most direct service positions

BACS Overview

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating over 70 years of serving Alameda, Contra Costa, Sacramento, San Mateo and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doingwhatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want bring client-centered plans and goals to social services.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER