Case Manager ACT- CADC

Friend Health; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO & Holidays

Professional Development

EAP

Job summary

Friend Health in Chicago seeks an ACT CADC Case Manager to deliver community-based services to adults with serious mental illness, providing assessment, treatment planning, therapy, and ACT model coordination.

You will conduct biopsychosocial assessments, connect clients with housing, medical, and vocational resources, document in EHRs, participate in interdisciplinary teams, and support crisis intervention to reduce hospitalizations.

Qualifications

• Bachelor's degree in a relevant field; Master’s preferred.
• Experience in community mental health or behavioral health settings is beneficial.
• CADC certification is required in Illinois; valid driver's license.

Responsibilities

• Provide 6–7 billable client encounters per day.
• Participate in 24/7 crisis on-call coverage.
• Coordinate discharge planning with state facilities and ACT team.
• Conduct biopsychosocial assessments to determine service needs.

Skills

Communication

Organizational Skills

Cultural Competency

Bilingual (Spanish)

Education

Bachelor's Degree in Social Work, Psychology, Counseling

Master’s preferred

Tools

Electronic Health Records

Microsoft Office

Job description

The ACT CADC Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on providing therapeutic support, assessment, and treatment planning for clients struggling with substance use disorders, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.

JOB DUTIES

• Meet a total of 6 to 7 billable encounters/engagement with clients per day.
• Participate in a rotating on-call schedule to provide 24/7 crisis intervention and support.
• Collaborate with State Mental Health Facilities to coordinate discharge planning for high-utilization individuals.
• Engage and maintain close coordination with the ACT team and community support services.
• Develop and maintain professional working relationships with internal and external referral sources.
• Conduct comprehensive biopsychosocial assessments to determine service needs and level of care.
• Develop, implement, and regularly update IM+CANS and additional supporting clinical documentation with client and/or family input.
• Link clients to necessary services, including medical, psychiatric, housing, vocational, financial, and recreational resources.
• Provide housing navigation, placement assistance, and tenancy support as needed.
• Deliver strengths-based, person-centered case management, supportive counseling, and problem-solving interventions.
• Engage in proactive outreach and engagement to maintain client contact and prevent hospitalizations.
• Participate in interdisciplinary team meetings to ensure coordinated care and individualized treatment planning.
• Ensure timely documentation of all client interactions in accordance with Medicaid, agency, and regulatory requirements.
• Conduct DIS (Direct Individual Service) billing for all services provided in a timely and accurate manner.
• Provide public education and community outreach on mental health needs and services as assigned.
• Maintain all required credentials and engage in continuing education/professional development.
• Perform other duties as assigned by the Program Supervisor or Department Leadership.

QUALIFICATIONS

• Bachelor's Degree in Social Work, Psychology, Counseling, or related human services field (Master’s preferred).
• Two (2) years’ experience working in a community mental health or behavioral health setting preferred.
• Valid driver’s license, reliable vehicle and ability to travel throughout the service area is required.
• Valid and current CADC certification for the State of Illinois is required.
• Working knowledge of DSM-5 diagnostic criteria and ASAM levels of care.
• Familiarity with community-based mental health services, including Medicaid-funded programs.
• Strong organizational, written, and verbal communication skills.
• Computer proficiency, including electronic health records and Microsoft Office applications.
• Ability to work effectively in a fast-paced, team-based environment.
• Cultural competency and sensitivity to diverse populations.
• Bilingual (especially Spanish) preferred but not required.

SMART GOALS

• Improve Client Stability and Engagement:
  Ensure that 90% of assigned clients maintain community-based housing and avoid psychiatric hospitalization through consistent engagement, care coordination, and timely crisis intervention.
• Ensure Treatment Plan Compliance and Quality:
  Maintain 100% compliance in treatment plan development and updates, with clear, measurable goals aligned with client recovery outcomes and completed within agency and regulatory timeframes.
• Increase Utilization of Community Resources:
  Establish and strengthen connections with at least three new community resources per quarter to support client vocational, housing, or health-related needs, enhancing wraparound care.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Must have a working / reliable vehicle.
• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity. May require physical effort including lifting to 10-25 pounds and some extended periods of standing or walking.
• No or very limited exposure to physical risk.

EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.

COMPENSATION & BENEFITS

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB

This position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for:

• Documented medical contraindications
• Documented religious objections

Staff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

Join Friend Health – HRDI and make a difference in the lives of individuals living with serious mental illness. As part of our ACT team, you’ll help transform lives through intensive, community-based care. We value innovation, compassion, and cultural humility in everything we do.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.