Case Manager - 815 Residential Services

HealthRIGHT 360; San Francisco (CA); On-site; Full time

Job summary

A leading health organization is seeking a Case Manager for its residential services in San Francisco. This role focuses on providing comprehensive care coordination for clients with substance use disorders and mental health challenges, ensuring integration of services and support for recovery. Ideal for compassionate professionals dedicated to helping individuals achieve lasting recovery and wellness through collaboration and direct advocacy.

Benefits

PTO and 15 paid holidays

Commuter benefits

Retirement plans

Training and professional development opportunities

Qualifications

• Minimum 1-2 years of experience in care coordination or case management.
• Bilingual proficiency in Spanish or Cantonese is a plus.
• Understanding of substance use disorders and recovery-oriented systems of care.

Responsibilities

• Conduct assessments and develop individualized care coordination goals.
• Facilitate linkage to community resources and support services.
• Collaborate with treatment teams and manage documentation compliance.

Skills

Communication

Client Advocacy

Care Coordination

Crisis Management

Education

High School Diploma or GED

Job description

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HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
  
  

This is a union eligible position.

The Residential Case Manager is a vital member of the treatment team, responsible for ensuring seamless service coordination for clients receiving substance use disorder (SUD) treatment within HealthRIGHT360’s residential programs under the Drug Medi-Cal Organized Delivery System (DMC-ODS) in San Francisco. This role focuses on care coordination, referral and linkage, transition planning, medication management support, and interdisciplinary collaboration to support clients’ recovery and successful reintegration into the community.

The ideal candidate is compassionate, detail-oriented, and mission-driven, dedicated to upholding HealthRIGHT360’s core values of dignity, inclusion, integrity, and evidence-based care while working to improve clients’ access to comprehensive health and recovery services.

Key Responsibilities

Care Coordination & Client Advocacy

• Conduct comprehensive assessment of case management needs and utilize information in the clients’ American Society of Addiction Medicine (ASAM) Assessment to determine and provide appropriate care coordination services.
• Supports client in obtaining and maintaining benefits including Medi-Cal.
• Develop individualized care coordination goals for clients’ treatment plans that align with clients’ needs, preferences, and recovery goals, ensuring integration with co-occurring mental health and medical services when applicable.
• Monitor and track clients’ progress toward care coordination goals, making adjustments to care plans based on evolving needs and treatment responses. Collaborate with clients’ treatment team to ensure appropriate use of case management business passes that do not interfere with clients meeting daily treatment requirements.
• Serve as the primary point of contact relating to care coordination needs for clients, their families (when appropriate), and internal and external service providers to ensure a holistic, client-centered approach to care. Completes all Releases of Information.
  
  

Referral & Linkage to Support Services

• Facilitate linkage to internal and external community resources, social services, medical care, mental health care, and housing to support clients in accessing and utilizing services to meet their care coordination goals and support long-term recovery.
• Facilitate linkage to lower or higher levels of care when clinically indicated.
• Coordinate warm hand offs to outpatient treatment providers, mental health professionals, and other community-based resources to provide a supported transition out of residential care and into lower level of care.
• Advocate for clients’ rights and access to necessary services, ensuring that cultural and linguistic needs are met.
  
  

Transition Planning & Abstinence Protection Planning Support

• Develop aftercare and discharge plans that prioritize continued care engagement and relapse prevention strategies.
• Transition planning and preparation for enrollment in education or employment programs after residential treatment.
• Participates in weekly reauthorization team meetings regarding ongoing medical necessity, facilitates identified linkages, and facilitates transition planning.
• Collaborate with therapists, case managers, housing navigators, and any providers involved in clients’ care to coordinate continuity of ongoing aftercare services and assist clients in successfully reintegrating into the community.
• Conduct follow-up coordination with clients within 14 days post-discharge to monitor successful linkage to aftercare services and encourage continued participation in treatment.
  
  

Healthcare Coordination

• Assists clients in scheduling and attending medical, MAT, dental, and psychiatry appointments as well as follow-up and specialty care appointments and supports clients in picking up medications to teach clients skills to more independently manage their healthcare while navigating triggers in the community.
• Coordinates transportation for in-person appointments and connects clients remotely for telehealth appointments.
• In the event of hospitalization, communicates with hospital and HR360 medical leadership to determine hospital discharge timeline and appropriate level of care following hospital discharge.
  
  

Collaboration & Compliance

• Maintain open and timely communication and collaboration with multidisciplinary treatment teams, including therapists, case managers, medical staff, and social workers.
• Ensure accurate and timely documentation of services provided, including progress notes, assessments, referrals, treatment updates, and transition and discharge documents in compliance with DMC-ODS billing and documentation guidelines.
• In addition to care coordination services, facilitates and documents client group activities, psychoeducation and clinical groups, As well as individual counseling services as needed. Meets service delivery expectations.
• Responsible for ensuring a safe and orderly treatment environment for clients, staff, and visitors which includes crisis management and de-escalation, emergency response, overdose prevention and response, safety checks to account for well-being of all clients at least hourly, property searches, substance use testing, nexus/front desk duties, monitoring meal periods, incident reporting and other required documentation.
• Participate in case reviews, team meetings, staff and agency meetings, and audits to ensure adherence to program standards and continuous quality improvement.
• Participates in and completes all trainings.
  
  

Qualifications

• Education & Experience:
• High School Diploma or GED
• Minimum 1-2 years of experience in care coordination, case management, or substance use disorder services, preferably within a residential or community-based setting.
• Certifications & Licensure:
• AOD Registration from an Accredited authority is required.
• Bilingual proficiency in Spanish, Cantonese, or another language commonly spoken in San Francisco is a plus.
• Must complete background check and livescan.
• Required Knowledge & Skills:
• Understanding of substance use disorders, co-occurring mental health conditions, harm reduction, trauma-informed care, and recovery-oriented systems of care.
• Familiarity with ASAM Criteria, DMC-ODS regulations, and Medi-Cal billing procedures is highly preferred.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse populations and advocate for clients' needs.
• Ability to work effectively in a fast-paced, collaborative, and client-centered environment.
  
  

Must complete background check or livescan clearance.

We will consider for employment qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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