Case Manager (47249)

Northwest Arkansas Children's Shelter; Bentonville (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Northwest Arkansas Children's Shelter is hiring a Case Manager to oversee a caseload of Emergency Shelter residents and youth in foster placements. You will provide case management, tailored support, and coordination with staff and external agencies to promote youth well-being and successful transitions.

Responsibilities include intake, rapport building, collaborative planning, and maintaining accurate records, while working with DHS and therapeutic teams to ensure cohesive services for youth in

Qualifications

• Bachelor’s degree in a human services field or equivalent combination with two years of related experience.
• Must be twenty-one years of age or older.
• Strong communication and organizational abilities.

Responsibilities

• Manage caseload of Emergency Shelter residents and youth in foster care placements.
• Collaborate with care teams and external agencies for youth well-being and progress.
• Conduct intake, establish rapport, assess needs, and provide orientation.
• Liaise with foster families, placing agencies, and program staff.
• Develop individualized case plans and monitor progress with teams.

Skills

Communication

Problem solving

Interpersonal skills

Professionalism

Leadership

Organization

Education

Bachelor’s degree in human services

Tools

Google

Job description

Job Details: Job Location: 12R22 - Bentonville, AR 72713, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $45,000.00 - $65,000.00 Salary/year, Travel Percentage: Negligible, Job Shift: Day, Job Category: Nonprofit - Social Services, THE POSITION:

The Case Manager will manage a caseload of Emergency Shelter residents and youth placed in our agency foster homes by providing case management, individualized support, and coordination with staff and external agencies to ensure youth well-being, progress, and successful transition.

Key responsibilities include but are not limited to:

• Manage an assigned caseload of Emergency Shelter residents and youth placed in our agency foster homes, ensuring their needs are met through ongoing support and case management.
• Collaborate with the Foster Care Management, Youth Services Management team and direct care staff to make informed decisions regarding youth placement, discharge, and removal.
• Assist with the intake process, establish rapport with new youth, assess immediate needs, and provide orientation.
• Act as a liaison between foster families, placing agencies, and program staff.
• Develop and maintain supportive relationships with youth to foster skill-building and self-sufficiency.
• Work with staff, DHS, and residents to create individualized case plans, monitor progress and adjust goals as needed.
• Maintain accurate and up-to-date youth records, including case plans, medical records, and discharge summaries.
• Participate in team meetings with therapists, supervisors, educators, and direct care staff to coordinate youth care.
• Conduct one-on-one sessions with each youth on your caseload to assess progress, provide support, and address any emerging needs.
• Conduct structured group sessions with multiple youth to discuss specific topics, engage in social-emotional learning (SEL) lessons, and foster peer support and skill development with shelter residents.
• Contribute to quality control, program development, and staff training initiatives.
• Maintain positive communication with DHS and other community agencies regarding youth progress and services.
• Collaborate with on-site therapeutic teams to ensure comprehensive support for shelter residents.
• Collaborate with external partners to ensure cohesive services for youth placed in agency foster homes.
• Attend youth-related meetings, court hearings, and appointments as needed.
• Provide training for supervisors and direct care staff as part of orientation and ongoing development.
• Review daily incident reports and take necessary follow-up actions.
• Conduct home studies, renewals, and assessments to ensure safe and supportive environments.
• Maintain accurate, up-to-date records for residents and children in foster homes according to licensing requirements and agency SOPs.
• Participate in the Management on-call rotation following the on-call policy and procedure
• Other duties as assigned

Minimum Qualifications:

• Twenty-one years of age or older
• Bachelor’s degree in a human services field, or a bachelor’s degree and two years’ work experience in a human services field.
• Physical stamina and agility are required to care for active children and youth
• Physical ability to use authorized techniques for the management of aggressive behaviors

Preferred Qualifications:

• Experience working with children with trauma
• Experience exercising Trust Based Relational Intervention (TBRI) and Therapeutic Aggression Control Techniques (TACT)

Essential Knowledge, Skills, and Attributes:

• Basic knowledge of Google and other database programs
• Ability to operate standard office equipment, including but not limited to: computers, telephone systems, calculators, and copiers
• Effective problem-solving and decision-making skills
• Flexibility, reliability, and self-motivation
• Ability to demonstrate professionalism, interpersonal skills, and strong communication
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.

Working Conditions and Environment/Physical Demands:

The demands described are representative of those that must be met by an individual to perform the essential functions of this position successfully.

• Physical stamina and agility are required to care for children of all ages
• Ability to lift at least 50 pounds
• Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods, both indoors and outdoors
• Physical exposure to communicable diseases/contagions and head lice

SAFETY-SENSITIVE POSITION DESIGNATION

In strict compliance with the Arkansas Medical Marijuana Amendment of 2016(Arkansas Constitution, Amendment 98) and Arkansas Act 593, this position is formally designated as a Safety-Sensitive Positionin writing.

Northwest Arkansas Children's Shelter reserves the right to amend and change responsibilities to meet organizational needs. Northwest Arkansas Children's Shelter is an Equal Opportunity Employer.