CASE MANAGER 3 - BEHAVIORAL HEALTH

Arizona State Government; Chandler (AZ); On-site; USD 53,000 - 55,000; Full time

Job summary

Department of Economic Security in Chandler, AZ is seeking a Case Manager 3 - Behavioral Health to join the Division of Developmental Disabilities. You will handle ISP planning, service coordination, and family engagement within a team-driven environment.

Ideal candidates will have experience with developmental disabilities, strong case management skills, and familiarity with ALTCS and DD requirements. This is a full-time position located in Chandler, with salary from $53,000 to $55,000 per year.

Qualifications

• Experience in case management for developmental disabilities.
• Ability to develop ISP and support plans.
• Knowledge of ALTCS, TSC, and DD requirements.

Responsibilities

• Completes progress notes and ISP documents as required.
• Conducts field visits to family homes, group homes, schools and other placements.
• Monitors placement safety and individuals' mental health status; problem-solving with teams.
• Attends discharge staffings and hearings related to Mental Health Court Orders when needed.
• Compiles information for re-determinations and cost-effective studies (CES).
• Manages payment/information system for members and authorizations.

Skills

Case management

Communication

Interpersonal skills

HIPAA knowledge

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE MANAGER 3 - BEHAVIORAL HEALTH

Job Location:

Division of Developmental Disabilities
Specialty District Serving District East
125 East Elliot Road, Chandler, Arizona 85225

Posting Details:

Salary: $53,000-$55,000

Grade: 18

Closing Date: September 17, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3- Behavioral Health Unit in the Specialty District. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Completes progress notes, facilitates and writes ISPs and reviews of ISPs and other required reports, letters, and other correspondence as needed. Maintains an organized and up to date case file in accordance with agency policy. Completes support plans, forms, reports to comply with Arizona Long Term Care (ALTCS), Targeted requirements (TSC), and state funded only requirements (DD Only).
• Conducts field visits per agency policy requirements at various locations: family homes, group home, other residential placements, psychiatric hospitals, schools, day programs, work programs, hospitals, etc. to develop relationships with the child/adult and families.
• Monitors appropriateness and safety of the individual's placement, assesses mental health status, strengths and needs. Extensive problem solving and conflict resolution within member teams. Works in conjunction with other team members and the supervisor to determine appropriate case plan goals.
• Attends discharge staffings at psychiatric facilities, petitions and attends hearings for Mental Health Court Ordered Treatment, attends Child Family Teams (CFT) for children in residential group home placement. Works closely with various mental health agencies and with the local psychiatric facilities in managing member services and in assisting in ensuring a prompt discharge when member has been involved in an in-patient stay.
• Compiles information from a variety of sources in order to make recommendations for re-determinations. Evaluates and assesses the need for higher behavioral health rates, enhanced staffing ratios for day programs, referrals for positive behavioral supports for members.
• Monitors progress of services through review of written reports, meetings and telephone contact. ALTCS review dates, completes cost effective studies (CES). Updates demographic information. Authors reports.
• Works with DCS case managers with children in residential group home settings. Be knowledgeable about all colleagues' members. Step in and attend meetings for peers, confer with Supervisor, may be called upon to act as supervisor in supervisor's absence.
• Manages the Division's payment/information system for members and FOCUS. Enters authorizations for payment of services.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Methods, procedures, and techniques used in the development of Individual Support Plans
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities
• Health Insurance Portability and Accountability Act (HIPAA)
• Principles and practices of case management
• Community resources, medical and behavioral health issues and terminology and principles of applied behavioral interventions
• Variety of mental health diagnosis, SMI designation, medications and their potential side effects
• Conflict resolution techniques

Skills In:

• Oral and written communication
• Initiating, developing, and maintaining member service plans
• Interviewing
• Counseling and interacting with members and family members
• Coordinating and facilitating meetings
• Conducting needs assessments
• Problem identification and resolution
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

Ability to:

• Teach and coach/train to analyze issue and develop positive solutions
• Maintain confidentiality
• Work independently and within diverse work teams