Case Manager 1 - Housing

St. Joseph Center; Los Angeles (CA); On-site; Full time

Job summary

An established nonprofit organization is seeking an Interim Housing Case Manager to provide essential on-site services to homeless individuals. This role involves developing individualized service plans, ensuring the safety of residents, and navigating the housing process. The ideal candidate will possess strong communication and organizational skills, with a background in crisis intervention and knowledge of mental health and substance abuse programs. Join a dedicated team committed to making a difference in the lives of vulnerable populations and help foster stable housing outcomes for those in need.

Benefits

Excellent Benefits Package

Flexible Work Hours

Qualifications

• Experience providing services to homeless individuals is essential.
• Knowledge of case management principles and intervention techniques required.

Responsibilities

• Provide on-site services to homeless individuals in the housing program.
• Develop individualized service plans to support housing goals.

Skills

Crisis Intervention

Client Interviewing

Organizational Skills

Communication Skills

Knowledge of Substance Abuse Programs

Knowledge of Mental Health Services

Ability to Work Flexible Hours

Education

Bachelor's Degree in Social Work

Relevant Experience

Tools

MS Office Suite

Internet Browsers

Job description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Job Description

Job Summary

Under the supervision of the Program Manager, the Interim Housing Case Manager will provide on-site services to homeless individuals who are enrolled in our Encampment Resolution Interim Housing Program. This program offers short-term interim housing combined with linkages to community resources and housing to ensure a stable housing outcome.

Essential Duties & Responsibilities

The Case Manager’s key areas of responsibility include:

1. Ensure the safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living.
2. Ensure that participants day-to-day living needs are being provided.
3. Develop and implement an individualized service plan with clients that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health, physical health and substance use needs, relapse prevention, and any other risk factors that could impede accessing and/or maintaining permanent housing.
4. Support clients as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.
5. Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and reduce relapse risks, advocacy to deter evictions, and linkage to any needed services such as medical, dental, mental health, substance use, life skills training, money management, meaningful community activities, volunteer services, job placement, etc. in tandem with on-site team.
6. Utilize a trauma informed, harm reduction, and housing first model when working with clients.
7. Maintain high-quality case notes and enter HMIS within 24 hours.
8. Complete all forms required by Interim Housing and referring agencies.
9. Obtain and retain all required documentation (e.g., ID, income verification) as required by the program.
10. Participate in all meetings with collaborative agencies and other community meetings as directed.
11. Complete all requests for reporting in a timely manner.

Qualifications

Knowledge, Skills & Abilities:

1. Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast-paced environment.
2. Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention. Previous experience with Crisis Housing and/or rapid rehousing programs or other similar programs preferred.
3. Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Los Angeles Continuum of Care. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
4. Requires an ability to work flexible hours including some early mornings, evenings. A bilingual/bicultural background is a plus.

Experience:

1. One year of experience providing services to people experiencing homelessness.

Education:

1. Bachelor’s degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.

Direct Reports:

This position has no direct supervisory responsibilities.

Computer Skills:

1. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
2. Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

1. Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
2. Valid automobile liability insurance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information

Benefits: Excellent Benefits package available.

Status: Full time/Non-Exempt

Compensation: $22.50-24.00/h

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran.