Case Manager

City of Santa Fe Springs; Wheaton (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Pension

Tuition reimbursement

Pre‑paid legal

Credit union

Job summary

DuPage County’s Department of Community Services seeks a Case Manager to perform comprehensive assessments and coordinate services for clients, primarily in the Community Care Program (CCP). The role includes developing service plans, referrals, and follow‑up, with a strong emphasis on eligibility determinations and resource connections.

Applicants should have a BA/BS in a related field or be a RN/LPN, with at least one year of relevant experience.

Qualifications

• B.A./B.S. in Social Science, Human Services, Social Work, or RN/LPN as an alternative qualification.

Responsibilities

• Conducts a comprehensive assessment by interviewing the client in person to assess their needs
• Determines clients’ needs and eligibilities for services
• Promotes awareness of available services and assists clients with making decisions
• Develops service plans
• Provides follow‑up, monitoring, and case management
• Completes all mandated paperwork with accuracy and in a timely manner
• Utilizes various computer programs for daily tasks and reports
• Performs other related duties as required

Education

B.A. or B.S. in Social Science / Human Services / Social Work

RN or LPN

Job description

Position Summary

We are pleased to offer the opportunity to work as a Case Manager within the DuPage County Department of Community Services. Case Managers provide comprehensive case management and/or service coordination in a variety of areas. The current Case Manager opening is in the following programs/assignment area:

Community Care Program (CCP)

Completes a comprehensive assessment with clients 60 and over to identify areas of need. Case Managers in this program assist qualified clients with setting up services, such as CCP and/or Home Delivered Meals. They will also complete Medicaid application for clients who meet those eligibility requirements. CCP Case Managers make a variety of referrals to community partners which can include: caregiver support, counseling, energy assistance, and more. The goal of this program is to connect eligible Seniors to various grant funding sources and resources that ensure they can remain stable and safe in the home.

These positions are dependent on available grant funding.

These positions are eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre‑paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information.

For detailed information on paid time off, visit Employee Policy Manual, Section 5.

DuPage County is an Equal Opportunity Employer

Responsibilities

• Conducts a comprehensive assessment by interviewing the client in person to assess their needs
• Determines clients’ needs and eligibilities for services
• Promotes awareness of available services and assists clients with making decisions
• Develops service plans
• Provides follow‑up, monitoring, and case management
• Completes all mandated paperwork with accuracy and in a timely manner
• Utilizes various computer programs for daily tasks and reports
• Performs other related duties as required

Requirements Include

• Completion of a B.A. or a B.S. Degree in Social Science, Human Services, Social Work, or a related field or be a RN or LPN
• One (1) year of experience in assessment or service provision
• Certain programs may allow years of experience to replace educational requirements
• Must possess and maintain in good standing, a valid Illinois Driver’s License

A pre‑employment background check is required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel by automobile in all weather conditions to varied residential and on‑site environments based on assignment. May include exposure to noxious odors, hoarding, unsanitary conditions and other related conditions and situations. The noise level in the work environment is usually moderate.

DuPage County offers a complete benefit package to full‑time employees including medical insurance, dental insurance, vision, flexible spending accounts, life insurance, pension, holidays, vacation, sick leave, deferred compensation plan, tuition reimbursement, pre‑paid legal and credit union. Limited benefits are also offered for eligible part‑time positions.

To learn more details, visit our Benefits page.

01

Select the response below that represents your highest completed level of education.

• Master's Degree from an Accredited Institution
• Bachelor's Degree from an Accredited Institution
• Associate's Degree from an Accredited Institution
• Some college level courses complete but no degree awarded from an Accredited Institution
• High School Diploma or GED
• None of the above

02

If you possess a degree, in what field/ major is the degree? (If no degree, answer with N/A)

03

Select the response below that represents the number of years of experience you possess relevant to the position you are applying for.

• 10 or more years of relevant experience
• 7-9 years of relevant experience
• 5-6 years of relevant experience
• 3-4 years of relevant experience
• 1-2 years of relevant experience
• Less than 1 year of relevant experience
• None of the above

04

This position requires that you possess and maintain in good standing a valid Illinois Driver's License. Do you possess this requirement?

• Yes
• No
• No, but I possess a valid driver's license within another State and am able to obtain a valid Illinois Driver's License within 90 days of employment.

05

What (if any) languages are you proficient in, other than English. (if none, enter N/A)

06

Briefly describe your Case Management, assessment, or service provision experience. Please include the populations served. Response must be supported by application or resume.

07

Please select the platforms or systems you have experience using:

• Microsoft Office Suite (Outlook, Word, Excel, etc.)
• Case Management Information System (CMIS) or client tracking systems
• Homeless Management Information System (HMIS)
• Video Conferencing Platforms
• Online File Sharing Platforms
• None of the Above

08

Please briefly describe your experience and proficiency in the platforms and systems selected above.

09

Are you able to perform the following, with or without an accommodation? Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work.

• Yes
• No
• Required Question