Case Manager

House of Ruth Inc; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off and Holidays

Employee Referral Program

Job summary

House of Ruth seeks a dedicated Case Manager to build therapeutic relationships with program participants, assess needs, set goals, and monitor individualized case plans. The role involves collaboration with landlords and community resources to secure housing and services.

The position requires a bachelor’s degree in social work or related field and 1–2 years of case management experience, preferably in a residential setting.

Qualifications

• Bachelor's degree in social work or related field required.
• 1-2 years' experience in a case manager role.
• Residential setting experience preferred.

Responsibilities

• Complete intake referral interviews with the Assistant Program Coordinator.
• Orient new program participants and meet regularly in office and community.
• Develop a therapeutic relationship, assess needs, form case plan and implement.
• Complete and maintain accurate documentation of case management and counseling functions.
• Coordinate with landlords and community resources to link participants to services.
• Advocate for services and develop professional contacts for coordinated care.
• Escort participants to appointments and support program participation.
• Develop and conduct psycho-education and support groups, teach living and social skills.
• Provide crisis intervention and risk management as needed.
• Ensure adherence to program policies and address non-compliance.
• Create and maintain a safe, non-violent environment for participants.
• Monitor emergencies and follow standard procedures.
• Screen calls and referrals and provide appropriate crisis intervention.

Skills

Strong analytical skills

MS Office 365

Excellent communication

Team player

Travel up to 25% in DC area

Education

Bachelor's degree in social work or related field

Job description

Job Title: CaseManager FSLA Status: Non-Exempt/Full-Time
Reports To: Assistant Program Coordinator
Pay Range: $55,000-$70,000annually
Program Type: Single and Families Program
*House of Ruth salaries may be adjusted up or down contingent on the agency’s financial position with duenotice.*

Organizational Overview:

For nearly 50 years, House of Ruth has empowered women, children, and families to rebuild their lives and heal from trauma, abuse, and houselessness. We offer comprehensive services for survivors, including service‑enriched housing, nationally accredited child and family development programming, and free counseling to anyone who has experienced domestic violence.

Position Summary:

The Case Manageris responsible fordevelopinga therapeutic relationshipwith theprogram participants,assessstrengths and needs,createsgoals,implementsandmonitorsthe case management plan.Maintain collaboration with landlords in the community.Provides supportive counseling andfacilitatesgroups.

Essential Duties and Responsibilities:

• Completes intake referral interviews with the Assistant Program Coordinator.
• Orient newprogramparticipantsand meet regularly with theparticipantsin the office and in the community.
• Develop a therapeutic relationship, assess strengths andneeds,formulatesa case managementplanandimplementsthat plan.
• Completeandmaintainaccurate, thorough documentation reflecting all case management and counseling functions and activities.
• Communicate essential issues tocollateralcontacts. Gather and incorporate information from other sourcesregardingtheparticipant.
• Identifyresources including housing and linkprogram participantsto a comprehensive set of services. Advocate for services toassisttheparticipants.
• Establish andmaintainprofessionalcontactswith House of Ruth staff and staff from other organizations to ensure coordinated services.
• Accompanyprogram participantsto appointmentsasappropriate.
• Develop and conduct a variety ofpsycho-educationand support groups and activities, teach a range of living skills and social skills including parenting.
• Provide positive role modelingto program participants.
• Provide supportive counseling, problemresolutionand crisis intervention sessions. Intervene during and after an incident.
• Ensurethat theparticipantsadhere to the agreed upon program expectationsand address instances of non-adherence to program policies and procedures.
• Create &maintaina safe,secureand non-violent environment for allprogram participants.
• Effectively manage all emergencies by following standard procedures.
• Monitorsmedications,conducturine toxicologyscreensand complete all related documentation.
• Screen telephone calls and walk-ins,providescrisis intervention andmakeappropriate referrals.
• Provide oncall support/program coveragewhen needed.
• Provide on-going briefings to theAssistant Program Coordinatoron all relevant issues and pertinent informationrelating totheprogram participants.
• Attend all training sessions and meetings.
• Develop,maintainand collaborate with landlords in the community.
• Input andmaintaindatabase system applicable to program.
• Case managersassistandsupportgrant reporting by providing client and case management information to the APC, Data specialist, and the grant manager whenrequested.
• Other duties may be assigned.

Education and Experience:

• Bachelor's degree in social workorrelatedfieldrequired.
• 1-2 years’experience in acasemanagerrole.
• Experienceworkingin a residential settingpreferred.

Pre-Employment Requirements:

Successfully passing the following pre-employment process isrequired:

• FBI Fingerprint/Background Check
• Child and Family Services Requirement (CFSA)
• Alcohol and drug Test
• Urine Screening
• TB Test
• Police Clearance
• Must be fully vaccinated,including the booster
• Must have a valid driver’s license and access to a vehicle

Skills:

• Strong analytical, planning and organizing skills
• Self-starter withgood timemanagement skills
• Strong working knowledge of MS Office 365
• High levelof interpersonal skills to handle sensitive and confidential situations
• Excellent written and verbal communication skills
• Good problem-solving skills
• Team player withdemonstratedability to work with cross functional teams
• Ability to communicate and present across levels up to executive leadership
• Demonstrated ability to teach others
• Must be willing to travel up to 25% throughout the DC area
• Must be able to work a flexible schedule due to the 24/7 operation of House of Ruth programs
• Exhibit a passion for working with women and/or children

EmployeeBenefits:

The benefits package for full-time employees includes:

• Medical and Dental Insurance
• Vision Insurance
• Life/AD&DInsurance
• Retirement Plan
• Tuition Assistance Program
• Paid Time Off and Holidays
• Employee Referral Program

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employeeis regularly required totalk orhear. The employeefrequentlyis required touse hands or fingers, handle or feel objects, tools, or controls. The employeeis occasionally required tostand;walk;sit;and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment isusually lowto moderate.

Additional Information:

The House of Ruth is an Equal Employment Opportunity (EEO) employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, genderperceptionor identity, national origin, age, marital status, protected veteran status, or disability status.

All duties and responsibilities are completed according to the House of Ruth’s policies and procedures.

House of Ruth offers an attractive benefits package for all full-time employees.