Case Manager

Area Agency on Aging & Disabilities of Southwest Washington; Vancouver (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

WA state PERS retirement

Medical, dental and vision insurance

Personal holidays and generous leave

Job summary

Area Agency on Aging & Disabilities of SW WA seeks an experienced case manager to assess needs and authorize in-home and community services, enabling independence and avoiding unnecessary institutional care. The role involves developing service plans, coordinating with providers, and maintaining records while navigating multi-language communities and diverse populations.

Requires a related degree, state license, and willingness to travel across Clark, Cowlitz, Wahkiakum, Klickitat, and Skamania

Qualifications

• Master’s degree in behavioral or health science and one year paid on the job social service experience OR
• Bachelor’s degree in behavioral or health sciences and two years of paid on the job social service experience OR
• Bachelor’s Degree and four years of paid on the job social service experience OR
• Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.

Responsibilities

• Perform comprehensive functional assessments and reassessments for clients.
• Development of an appropriate plan of care to assist client with identified outcome objectives.
• Short-term and long-term intensive service plan implementation, including authorization of specific in-home and community services to meet the identified client needs.
• Resolution of client directed concerns with service delivery quality.
• Coordination with providers of client services.
• Termination planning and follow-up.
• Utilize in-house nursing staff for case consultation, service plan development and provider oversight.
• Maintenance of manual and computerized client records.
• Coordination of services with other community service providers including mental health and disability service organizations.
• Monitor the TXIX CM phone line, including listening, responding and/or triaging situations with the assigned CA.

Skills

Functional assessment

Service planning

Interpreters

Independent field work

Record keeping

Client relations

Travel to homes

English proficiency

Education

Master’s degree in behavioral/health science

Bachelor’s degree in behavioral/health sciences

Driver’s license

Tools

Office software

Job description

Description

Make a difference in the lives of adults with disabilities and older persons by providing advocacy for them to remain in the setting of their choice! The Area Agency on Aging & Disabilities of SW WA is part of the national network of Area Agencies on Aging, a public service agency dedicated to helping persons aged 60 and over, adults with disabilities and their families to access needed community services in Clark, Cowlitz, Wahkiakum, Klickitat, and Skamania Counties.

Job Type Full-time Description Make a difference in the lives of adults with disabilities and older persons by providing advocacy for them to remain in the setting of their choice! The Area Agency on Aging & Disabilities of SW WA is part of the national network of Area Agencies on Aging, a public service agency dedicated to helping persons aged 60 and over, adults with disabilities and their families to access needed community services in Clark, Cowlitz, Wahkiakum, Klickitat, and Skamania Counties. Family friendly M-F day schedule, no holiday or on-call work.

• FLSA: Non-Exempt
• Reports to: Case Management Supervisor
• Supervisory Responsibilities: None
• Pay Grade: 20B

Summary Assist adults with disabilities and older persons to assess their needs, authorize and obtain in-home and community-based services to: (1) maintain their independence in the community; (2) be diverted from nursing home or other institutional settings (3) make a timely return home following a short hospital or residential stay; and (4) remain at home with support despite functional impairments. Develops and administers a service plan which will result in maintaining the client at the highest level of independent living possible while still addressing the issues which arise in acute situations.

Essential Functions

• Perform comprehensive functional assessments and reassessments for clients.
• Development of an appropriate plan of care to assist client with identified outcome objectives.
• Short-term and long-term intensive service plan implementation, including authorization of specific in-home and community services to meet the identified client needs.
• Resolution of client directed concerns with service delivery quality.
• Coordination with providers of client services.
• Termination planning and follow-up.
• Utilize in-house nursing staff for case consultation, service plan development and provider oversight.
• Maintenance of manual and computerized client records.
• Coordination of services with other community service providers including mental health and disability service organizations.
• Monitor the TXIX CM phone line, including listening, responding and/or triaging situations with the assigned CA.

Working Conditions And Physical Effort

• While performing assessments in varied residential environments, the employee travels by automobile and is exposed to changing weather conditions.
• A portion of the work is in a typical interior/office work environment.
• While performing the duties of this position, the employee is regularly required to talk, hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• The employee occasionally lifts or moves up to 20 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements MINIMUM QUALIFICATIONS:

• Master’s degree in behavioral or health science and one year paid on the job social service experience OR
• Bachelor’s degree in behavioral or health sciences and two years of paid on the job social service experience OR
• Bachelor’s Degree and four years of paid on the job social service experience OR
• Consideration may be given to a relevant combination of both education and experience.
• Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.

Knowledge, Skills And Abilities

• Knowledge of local in-home and community options and resources for the elderly and adults with disabilities and their caregivers.
• Direct functional assessment, service planning and implementation experience.
• Ability to function in a multi-lingual, multi-cultural environment, including providing service with use of interpreters.
• Ability to travel to and from client’s homes and other community agencies which might not be ADA accessible.
• Ability to maintain paper and electronic records and files of clients and services provided and to report those accordingly.
• Ability to establish and maintain effective working relationships with clients, families, caregivers, diverse service provider network, medical personnel, and Agency staff.
• Ability to work independently in the field
• Ability to work under pressure, within short timelines to implement service plan.
• Ability to communicate verbally in the English language in face-to-face one-on-one settings, in group settings, by personal computer, or using a telephone.
• Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Computer and software skills; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.

Benefits include WA state PERS retirement, medical, dental and vision insurance, personal holidays, and generous sick and vacation leave.

• AAADSW is an Equal Opportunity Employer
• Position is Open Until Filled
• A criminal background check will be administered
• Revised: 01/01/2025

The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Additionally, AAADSW supports an inclusive environment for individuals with or without disabilities. Individuals who feel they may need reasonable accommodation to perform the essential functions of this position are encouraged to contact the Human Resources department at [e-mail] for further assistance.

Salary Description Salaried Non-exempt