Case Manager

Vynca; San Mateo (CA); Remote; USD 75,000 - 95,000; Full time

Job summary

Vynca Inc. in California is seeking a Lead Care Manager to coordinate care for individuals with complex needs, collaborating with clinicians, caregivers, and community resources to align services and maximize outcomes.

The LCM will develop care plans, oversee cross-setting coordination, and ensure timely access to benefits using evidence-based approaches and proactive communication. This remote role requires 2+ years in care management, strong communication, and PT alignment.

Qualifications

• Willing to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for evenings/weekends.
• 2+ years experience as a care manager, care navigator, or community health worker serving vulnerable populations.
• Knowledge of government and community resources related to social determinants of health.
• Excellent oral and written communication skills.
• Positive interpersonal skills and teamwork ability.
• General computer skills with Google Workspace, MS Office, and internet.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Assess member needs across physical health, mental health, SUD, oral health, palliative, memory, trauma-informed care, social supports, housing, and community referrals.
• Oversee development of client care plans and goal setting.
• Provide services where members reside or access care (office, telehealth, field-based).
• Link clients to social services and supports per identified needs.
• Advocate with health professionals for client needs.
• Apply evidence-based practices (Motivational Interviewing, Harm Reduction, Trauma-Informed Care).
• Conduct outreach and log activity in the CRM system.
• Evaluate progress and update SMART goals; provide mental health promotion.
• Arrange transportation and complete documentation within care plans.
• Maintain up-to-date patient health records and complete monthly reporting.
• Attend training as assigned; perform other duties as needed.

Skills

Care management

Communication

Bilingual English/Spanish

Interpersonal skills

Google Workspace

MS Office

Internet literacy

Tools

Google Workspace

MS Office

Internet

Job description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we’re a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

Internal Title: Lead Care Manager

We're seeking an exceptional Lead Care Manager (LCM) to join our team. Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the LCM serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

This is a critical role that we're looking to fill as soon as possible.

At this time we are only considering applicants in the following states: Arizona, Colorado, Illinois, Nevada, Oregon, Texas, Utah and Washington.

What you’ll do

Remote care management duties as described below:

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports

• Oversees the development of the client care plans and goal settings

• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services

• Connect clients to other social services and supports based on their needs

• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)

• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system

• Evaluate client’s progress and update SMART goals

• Provide mental health promotion

• Arrange transportation (e.g., ACCESS)

• Complete all documentation, including outcome measures within the timeframes established by the individual care plans

• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems

• Complete monthly reporting to ensure program compliance

• Attend training as assigned

• Other duties as assigned

Your experience and qualifications

• Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends

• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations

• Working knowledge of government and community resources related to social determinants of health

• Excellent oral and written communication skills

• Positive interpersonal skills required

• Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

• Bilingual (English/Spanish) highly preferred

Keywords: Care Manager, Case Manager, Social Work, Community Health Worker, Behavioral Health, Housing Navigator, Care Navigator, Care Coordinator, Healthcare

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

• Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:

  • Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.

  • Regularly requires working at a computer for an entire shift (with appropriate breaks).

  • Regularly requires use of laptop and video-conferencing technology.

  • Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.

  • Occasional travel may be required to perform job duties, attend training, or company events.