Case Manager

LifeMoves; San Jose (CA); On-site; USD 35,000 - 53,000; Full time

Job summary

LifeMoves in San Jose is seeking an experienced Case Manager for the Montgomery Street Inn location. The role focuses on developing and implementing individual case plans, coordinating with clients and external partners, and maintaining accurate records to support housing stability.

You will work within a multidisciplinary team to provide crisis support, life skills guidance, and referrals while ensuring compliance with standards and program requirements.

Qualifications

• High School Diploma or GED required; 2-3 years related experience may substitute for formal education.
• Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.

Responsibilities

• Develops, implements and revises individual case plans and consistently monitors progress toward client goals.
• Provide on-going supportive and/or case management functions in accordance with the case/treatment plan.
• Communicate appropriately as needed with probation officers, social workers and family members.
• Participates actively as a team member in supporting clients and the facility as needed.
• Stay current and knowledgeable about external community resources, referrals and service linkages.
• Provides crisis management for clients; makes linkages for interventions as appropriate.
• Facilitate at least one clinical or life skills group in addition to morning group.
• Maintains client and program records in accordance with applicable standards and regulations, grant requirements, etc.
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Participates in continuing education activities, remaining knowledgeable in area(s) of expertise.
• Attends weekly case consultation meetings and monthly training; meet regularly with supervisor to exchange pertinent information and receive supervision.
• Other duties as assigned by Supervisor

Skills

Care & Empathy

DEIB awareness

Documentation

Organization & prioritization

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Databases

Phone/Messaging systems

Job description

Job Details

Job Location: Montgomery Street Inn - San Jose, CA 95110, Salary Range: $25.50 - $32.50 Hourly, Shift: Full-Time

Pay Rate: $25.50-$38.50

Schedule: Monday-Friday | 8:00AM-4:30PM

About Us

LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture

LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

Case Manager

LifeMoves | Montgomery Street Inn in San Jose is currently seeking an experienced, motivated and team-orientatedCase Manager. Montgomery Street Inn (MSI) provides emergency and transitional housing for up to 90 single adult men per night with case management, veteran's services, medical respite care, and other support services. Under the supervision of the Program Director, Case Managers act as strong supports and advocates for clients, with the ultimate goal of helping them attain stable housing and self-sufficiency. Their responsibilities include developing and implementing individual case plans for a caseload of clients, as well as assisting the Program Director to maintain the facilities and develop program services.

Case Management

• Develops, implements and revises individual case plans and consistently monitors progress toward client goals
• Provide on-going supportive and/or case management functions in accordance with the case/treatment plan
• Communicate appropriately as needed with probation officers, social workers and family members
• Participates actively as a team member in supporting clients and the facility as needed
• Stay current and knowledgeable about external community resources, referrals and service linkages
• Provides crisis management for clients; makes linkages for interventions as appropriate
• Facilitate at least one clinical or life skills group in addition to morning group
• Maintains client and program records in accordance with applicable standards and regulations, grant requirements, etc.
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
• Participates in continuing education activities, remaining knowledgeable in area(s) of expertise
• Attends weekly case consultation meetings and monthly training; meet regularly with supervisor to exchange pertinent information and receive supervision
• Other duties as assigned by Supervisor

Qualifications

• Educational Requirements: High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.

Service Level Qualifications

• Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning and practing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect.
• Emotional Regulation: Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de‑scalation techniques to support safety and positive outcomes.
• Documentation: Maintains clear, unbiased and professional documentation and communication.
• Organization/Prioritization: Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners.

Competencies

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self‑improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

Supervisory Responsibilities

N/A

Travel Requirements

This role may include small amounts of travel to training and admin events

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Compensation and Benefits

• This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at [phone].