Case Manager

Bayview Senior Services; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bayview Senior Services is seeking a Case Manager to support seniors at the Western Addition in San Francisco. The role includes intake, outreach, and comprehensive case management with families and care partners, delivering counseling and coordinating services across program sites.

Responsibilities emphasize timely referrals, detailed assessments, care planning, and ongoing follow-up, with collaboration across departments to maximize the client's access to housing, services, and protections in

Qualifications

• MSW or MA in social services field, min 2 years of experience in case management or
• BA with at least four years experience in working in a community providing case coordination, preferably with seniors and/or persons with disabilities
• Must possess a valid California Driver’s License, have a vehicle and insurance required by the State of California, as well as a satisfactory driving record.
• Knowledge of community resources and what motivates seniors to participate
• Particular experience with seniors or persons with disabilities, behavioral health and/or drug and alcohol issues.
• Good organizational, written and computer skills
• Ability to advocate for, as well as empower clients
• Team player who can coordinate with others to benefit clients

Responsibilities

• Provides case management services implementing the agency’s services vision and meeting contract requirements for the program
• Maintains good working relationships as a member of the BSS team at Dr Davis Senior Center as well as coordinating with other community partners to support the success of the residents
• Receives referrals from Dept of Homelessness and Supportive Housing (HSH) working with case managers and property management to ensure a warm hand off before housing is secured at Dr Davis
• Receives referral from City-wide wait list, arranges home visit and develops comprehensive assessment within 72 hours of the visit
• Initiates referrals and works with internal agency staff to ensure potential clients are referred to the city-wide list
• Develops case plans with clear goals and services that relate to client’s needs
• Logs services rendered as intake/enrollment, assessment, care planning, and care plan follow up in GetCare
• Arranges for assistance from social service agencies, involving the client and their family as much as possible
• Works with supervisor to order client related supplies such as beds, medical equipment, cooking supplies etc.
• Coordinates services with other internal agency departments so that clients access other Bayview Senior Services programs to ensure maximum integration of services
• Provides interpretation of detailed paperwork for clients
• Ongoing follow up, at least monthly via phone, in person quarterly and provides yearly comprehensive re-assessment
• Provides re-assessments as needed for clients who undergo substantial changes
• Writes progress notes in a timely manner in Get Care with a minimum of one note per month
• Ensures all data for GetCare is completed per DAS guidelines, including quarterly time studies
• Maintains hard copy files for client documentation
• Attends DAS related meetings and trainings, including case consultations with DAS designated liaison
• Makes presentations to other groups to inform others of availability of case management services
• Other duties as assigned

Skills

Case management

Community resources

Advocacy

Organizational skills

Written communication

Computer skills

Driver’s license

Education

MSW or MA in social services

BA in related field

Job description

Bayview Senior Services is seeking a Case Manager for our sites in the Western Addition to support our senior citizens in San Francisco. Case Managers provides a wide range of services including, recruitment, intakes and outreach of potential participants for the Bayview Adult Day Health Center. This position also consists of providing case management, community care coordination, individual/group counseling and working with families and providers.

Minimum Qualifications

• MSW or MA in social services field, min 2 years of experience in case management or
• BA with at least four years experience in working in a community providing case coordination, preferably with seniors and/or persons with disabilities
• Must possess a valid California Driver’s License, have a vehicle and insurance required by the State of California, as well as a satisfactory driving record.
• Knowledge of community resources and what motivates seniors to participate
• Particular experience with seniors or persons with disabilities, behavioral health and/or drug and alcohol issues.
• Good organizational, written and computer skills
• Ability to advocate for, as well as empower clients
• Team player who can coordinate with others to benefit clients

Required Duties

• Provides case management services implementing the agency’s services vision and meeting contract requirements for the program
• Maintains good working relationships as a member of the BSS team at Dr Davis Senior Center as well as coordinating with other community partners to support the success of the residents
• Receives referrals from Dept of Homelessness and Supportive Housing (HSH) working with case managers and property management to ensure a warm hand off before housing is secured at Dr Davis
• Receives referral from City-wide wait list, arranges home visit and develops comprehensive assessment within 72 hours of the visit
• Initiates referrals and works with internal agency staff to ensure potential clients are referred to the city-wide list
• Develops case plans with clear goals and services that relate to client’s needs
• Logs services rendered as intake/enrollment, assessment, care planning, and care plan follow up in GetCare
• Arranges for assistance from social service agencies, involving the client and their family as much as possible
• Works with supervisor to order client related supplies such as beds, medical equipment, cooking supplies etc.
• Coordinates services with other internal agency departments so that clients access other Bayview Senior Services programs to ensure maximum integration of services
• Provides interpretation of detailed paperwork for clients
• Ongoing follow up, at least monthly via phone, in person quarterly and provides yearly comprehensive re-assessment
• Provides re-assessments as needed for clients who undergo substantial changes
• Writes progress notes in a timely manner in Get Care with a minimum of one note per month
• Ensures all data for GetCare is completed per DAS guidelines, including quarterly time studies
• Maintains hard copy files for client documentation
• Attends DAS related meetings and trainings, including case consultations with DAS designated liaison
• Makes presentations to other groups to inform others of availability of case management services
• Other duties as assigned

ORGANIZATION OVERVIEW

Bayview Hunter's Point Multipurpose Senior Services came into existence in 1971 to bring about racial equity in services for low-income African American seniors who did not have access to services that addressed their needs. The agency continues to provide seniors with the dignity, honor, and respect that they deserve by empowering them to meet the challenges they face to retain community, improve their health, and gain access to services and benefits. In response to an ever-growing need the agency is committed to investing in low-income housing opportunities to reduce outmigration and improve the quality of life for the people in the communities we serve.

GENERAL NOTIFICATIONS

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Bayview Senior Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.