Case Manager

Oscar Health, Inc.; Phoenix (AZ); Remote; USD 68,000 - 89,000; Full time

Benefits offered by this job

Fully remote

Job summary

Oscar Health, Inc. is seeking a Case Manager to join our Care Delivery - Clinical team. The role involves educating members, evaluating Social Determinants of Health, and linking individuals with community resources while driving process improvements.

You will report to the Case Management supervisor and work fully remote from the U.S. with occasional travel. Requirements include 2+ years in clinical care management, 2+ years with chronic conditions, 1+ year in care coordination, and an active

Qualifications

• 2+ years of clinical care management experience.
• 2+ years working with patients with chronic conditions.
• 1+ years experience in care coordination and navigation.
• Active RN licensure in the US or a valid MSW degree.

Responsibilities

• Coordinate care across inpatient, outpatient, ER, and home care settings.
• Partner with members and providers to create personalized care plans.
• Assess Social Determinants of Health and connect resources.
• Provide crisis intervention and advocate for members’ access to care.
• Educate members by phone, secure messaging, or in person about conditions, discharges, procedures.
• Ensure compliance with applicable laws and regulations; perform other duties.

Skills

Clinical care management

Care coordination

Patient education

SDOH assessment

Crisis intervention

Communication skills

Bilingual (Spanish)

Education

RN license (US) or Compact

MSW (CSWE-accredited)

Job description

Hi, we're Oscar. We're hiring a Case Manager to join our Care Delivery - Clinical team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Case Manager collaborates across Oscar teams to deliver high-quality care and improve member health outcomes. In this role, the Case Manager will educate members, evaluate Social Determinants of Health (SDOH), and connect individuals with community resources while contributing to process improvement initiatives and new pilot programs as required. You will report into the Case Management supervisor.

Work Location

This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events.

Pay Transparency

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $75,894- $98,894 per year. The base pay for this role in all other locations is: $67,813 - $89,004 per year. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Coordinate care across settings (inpatient, outpatient, ER, home care) while maintaining strict confidentiality and high professional standards.
• Partner with members and providers to navigate complex health challenges and create personalized care plans that drive better clinical outcomes.
• Assess and address Social Determinants of Health (SDOH) by connecting members with tailored community support resources.
• Provide crisis intervention support and act as a dedicated member advocate to resolve barriers to care and treatment compliance.
• Engage directly with members via phone, secure messaging, or in-person, to provide education on health conditions, hospital discharges, medical procedures, and new prescriptions.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 2+ years of clinical experience to include hospital, outpatient or community based care management
• 2+ years of experience working directly with patients with chronic medical conditions (e..g diabetes, COPD, hypertension), demonstrating a solid understanding of disease trajectories, common treatment regimens, and symptom management
• 1+ years experience Care Coordination and Navigation
• Active, unrestricted RN licensure from the United States OR, active compact multistate unrestricted RN license or Masters in Social Work (MSW) from a graduate of a Nationally Accredited School approved by the Council on Social Work Education.

Bonus points

• BSN
• Licensed Master Social Worker or Licensed Clinical Social Worker
• CCM Certification
• Case Management experience
• Complex Case Management certification
• Bilingual skills (Spanish)

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.

California Residents

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