Case Manager

Mental Health Partnerships; Philadelphia (Philadelphia County); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Life insurance

Disability insurance

Flexible Spending Accounts

Employee Assistance Program

Retirement Plan

Tuition Reimbursement

Student Loan Forgiveness

Training Opportunities

Job summary

Mental Health Partnerships is hiring a Targeted Case Manager in Philadelphia. The role requires coordinating community-based services for individuals with persistent mental health challenges, and co-occurring conditions.

It includes helping secure resources, housing, benefits, and health services, with in-person and occasional home visits. The position is full-time with a 8:30 AM–5:00 PM schedule (Mon–Fri) and a hybrid option after 90 days.

Qualifications

• High School diploma with at least 12 social science credits; Bachelor preferred.
• Minimum 1 year of case management experience in a fee-for-service setting.
• Valid driver’s license and access to a car for daily work.
• Knowledge of local Mental Health System and ability to learn software tools.
• Ability to work independently, meet deadlines, and provide excellent customer service.

Responsibilities

• Collaborate with participants to set self-directed recovery goals.
• Assist with educational, employment, social goals and housing options per plan.
• Provide access to benefits, medical resources, and mental health services.
• Document progress in the electronic health records system and participate in community activities.

Skills

Case management

Communication skills

Documentation

Travel readiness

Education

Bachelor's degree preferred

Tools

EHR systems

Timesheet software

General computer skills

Job description

Targeted Case Managers provide services to participants living in the community with persistent mental health challenges, in addition to individuals with co-occurring conditions. After assessing the participants' needs the Targeted Case Manager helps the participant with obtaining resources and services in the community, in a partnership that focuses on recovery and the achievement of the participant's goals for community living.

Mental Health Partnerships offers opportunities across the following programs and locations:

ACCESS I & ACCESS II: Supporting individuals experiencing housing insecurity.

Location: 2709 N. Broad St, Philadelphia, PA 19132

Forensics: Supporting participants who have experienced the criminal justice system.

Location: 2950 Parkside Ave, Philadelphia, PA 19131.

SHARE TCM: Supporting participants who experienced an increase with inpatient hospitalization.

Location: 4950 Parkside Ave, Philadelphia, PA 19131.

The Targeted Case Manager is a full-time position, with a schedule of Monday - Friday, 8:30 AM - 5:00 PM (with the opportunity to create a flexible schedule with manager's approval), and a starting rate of $23.00/hour. This is a hybrid work from home position (after 90 days), with required in-person participant visits and office days and occasional opportunity to work from home once a week based on program needs. As an MHP employee, you will have access to the following benefits:

• Generous Paid Time Off (Up to 39.5 paid days off per year!)
• No Cost Life and Disability Insurance
• Flexible Spending Accounts
• No Cost Employee Assistance Program
• Retirement Plan with Annual Discretionary Employer Contribution
• Tuition Reimbursement
• Federal Student Loan Forgiveness Program
• Continuous Growth & MHP Sponsored Training Opportunities

MHP is the proud recipient of Mental Health America's 2026 Platinum Bell Seal Award—an national recognition for our commitment to nurturing mentally healthy workplaces. Join us in revolutionizing workplace well-being and raising the bar for mental health excellence!

As a Targeted Case Manager, you will:

• Collaborate with participants to create self-directed goals to assist them in their path to recovery and self-sufficiency.
• Support participants with educational, employment, and social related goals, benefit/medical resources, mental health and substance use services, budgeting skills and exploring housing options in accordance with their support plan.
• Attend socialization activities, such as attending community events, recovery learning centers, 12 step meetings, etc.Collaboratively document participant progress in the electronic health records system.
• Other duties as assigned to fulfill MHP's mission.

Requirements

• A High School diploma with a minimum of 12 social science credits required, a Bachelor degree preferred with major course work in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Nursing, Counseling or Education preferred.
• Minimum of 1 year of case management experience in a fee-for-service environment.
• Must have a BHTEN certification or be able to obtain one within one year of hire date.
• Must possess a valid driver's license.
• If applicable, must be able to qualify for and obtain a prison ID.
• Demonstrated knowledge of the local Mental Health System.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, timesheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position.
• Must have access to a car to use for work on a daily basis.
• Must have automobile insurance coverage at the state requirement levels and current state registration.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be able to work under pressure and meet deadlines and billable unit requirements, while maintaining a positive attitude and providing exemplary customer service.

***Effective November 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***

PHYSICAL DEMANDS

• Sit/stand at a desk with ergonomically appropriate equipment.
• 80% of a Targeted Case Manager's time is spent in community settings and/or outreach. Targeted Case Managers must be able to travel within the community that may not be accessible: walk, drive agency vehicles, and/or take public transportation depending on the needs of the program.

Reasonable accommodations will be made to enable individuals with disabilities to perform their essential job duties.

Diversity Matters!

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.

ABOUT MHP

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania.