Case Manager

Susquehanna County Interfaith; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Job summary

Susquehanna County Interfaith is seeking a compassionate Case Manager to deliver client-centered support within our programs. You will conduct intake, assessment, goal setting, and follow-up while coordinating with treatment providers and community partners.

The role involves assisting individuals and families to identify barriers, access resources, and build skills for greater stability and independence, including potential group support and program facilitation as assigned.

Qualifications

• Associate’s, undergraduate, or graduate degree in social work or related field.
• Experience in social services, nonprofit organizations, or case management.
• Drug and Alcohol certification or willingness to obtain certification within established timeframe.
• Excellent interpersonal and customer service skills.
• Strong communication, organization, and documentation skills.
• Ability to build trusting relationships while maintaining appropriate professional boundaries.
• Ability to work independently while collaborating with staff and community partners.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Compassion, patience, and discretion with individuals facing challenges.
• Commitment to Interfaith’s mission, core values, and beliefs.

Responsibilities

• Provide client intake, assessment, support, and follow-up for Interfaith programs as approved by the Executive Director and Board of Directors.
• Develop individualized goals and action plans with clients based on needs, strengths, and barriers.
• Provide ongoing case management, advocacy, and accountability to help clients progress toward goals.
• Educate clients about available community resources and assist access to supports.
• Maintain regular communication and follow-up with clients to monitor progress.
• Maintain accurate, timely, and confidential client records and documentation.
• Participate in Pathways Program, grief support groups, SMART Recovery, and other programs as assigned.
• Coordinate services and referrals with treatment providers and community partners.

Skills

Case management

Advocacy

Communication

Documentation

Client relations

Education

Social work degree

Substance abuse certification (optional)

Job description

The Case Manager provides compassionate, client-centered support to individuals and families participating in Interfaith programs. This position provides comprehensive case management services, including client intake and assessment, resource education, goal development, follow-up, advocacy, and coordination with treatment providers and community partners.

The Case Manager works alongside clients to identify barriers, develop practical goals, connect with appropriate resources, and build the skills and support systems needed to move toward greater stability, independence, and hope. This position may provide direct support through individual case management, groups, and other programs as identified by Interfaith leadership.

Minimum Qualifications

The Case Manager provides compassionate, client-centered support to individuals and families participating in Interfaith programs. This position provides comprehensive case management services, including client intake and assessment, resource education, goal development, follow-up, advocacy, and coordination with treatment providers and community partners.

The Case Manager works alongside clients to identify barriers, develop practical goals, connect with appropriate resources, and build the skills and support systems needed to move toward greater stability, independence, and hope. This position may provide direct support through individual case management, groups, and other programs as identified by Interfaith leadership.

• Associate’s, undergraduate, or graduate degree in social work, human services, psychology, counseling, education, or a related field; relevant experience may be considered.
• Prior education or experience in social work, human services, nonprofit organizations, case management, or a related field.
• Drug and Alcohol certification or willingness to obtain certification within an established timeframe.
• Excellent interpersonal and customer service skills.
• Strong communication, organization, and documentation skills.
• Ability to build trusting relationships while maintaining appropriate professional boundaries.
• Ability to work independently while also collaborating effectively with staff, community partners, and service providers.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to work with individuals experiencing complex or challenging circumstances with compassion, patience, and discretion.
• Commitment to Interfaith’s mission, core values, and beliefs.

Essential Duties and Responsibilities

Client Support & Case Management

• Provide client intake, assessment, support, and follow-up for Interfaith programs as approved by the Executive Director and Board of Directors.
• Develop individualized goals and action plans with clients based on their needs, strengths, and identified barriers.
• Provide ongoing case management, encouragement, advocacy, and accountability to help clients make progress toward their goals.
• Educate clients about available community resources, services, and programs and assist them in accessing appropriate supports.
• Maintain regular communication and follow-up with clients to monitor progress and address emerging needs.
• Maintain accurate, timely, and confidential client records and documentation.

Recovery & Life Skills Support

• Participate in and/or facilitate the Pathways Program, grief support groups, SMART Recovery, and other groups or programs as developed or assigned.
• Provide education and support related to healthy coping strategies, recovery, decision-making, and overcoming barriers associated with substance use and other life challenges.
• Help clients identify strengths, develop healthy support systems, and build skills that promote long-term stability and independence.

Employment & Self-Sufficiency

• Assist clients in identifying employment goals and overcoming barriers to employment.
• Connect clients with employment resources, training opportunities, educational programs, and other supportive services.
• Provide encouragement, follow-up, and accountability to help clients obtain and maintain employment.

Community Collaboration & Advocacy

• Develop and maintain collaborative relationships with nonprofit organizations, governmental agencies, treatment providers, healthcare providers, schools, employers, and other community resources.
• Coordinate services and referrals with treatment providers and community partners to ensure clients receive appropriate and comprehensive support.
• Advocate for clients when appropriate and help them navigate systems and services that may be difficult to access independently.
• Represent Interfaith professionally within the community and contribute to collaborative efforts that strengthen services for individuals and families.

Additional Responsibilities

• Participate in staff meetings, trainings, community events, and professional development opportunities.
• Assist with the development and implementation of new programs and services as identified by Interfaith leadership.
• Maintain professional boundaries, confidentiality, and ethical standards in all interactions.
• Perform other duties as assigned by the Executive Director or designated supervisor.