Case Manager II (Jessie Street)

MidPen Housing Corporation; Santa Cruz (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental, Vision, Life & Disability

403(b) Retirement Plan

Education Reimbursement

FSA for Childcare, Medical, and Commut

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corporation is seeking a Case Manager II in Santa Cruz to support residents in supportive housing. The role involves delivering onsite programming, outreach, crisis intervention, and collaboration with property management to promote stability and self-sufficiency.

Reporting to the Resident Services Manager, you will coordinate with residents, partners, and staff to meet individual goals and ensure trauma-informed care for high-need populations.

Qualifications

• MSW or MA degree in psychology, counseling, or related field with 2 years of full-time experience
• Experience working with individuals who have experienced homelessness or trauma
• Experience using multiple assessment tools and interpreting information from assessments
• Experience collaborating with local service providers and coordinating programs

Responsibilities

• Deliver onsite programming and direct case management services to residents at high-complexity supportive housing sites
• Conduct outreach through door-to-door, phone, and email to engage residents in available services
• Provide crisis intervention and follow-up, including mandated reporting for child or adult abuse
• Facilitate individual and group services that promote independent living, wellness, and recovery
• Collaborate with residents to set and achieve personal and professional goals
• Manage and evaluate services provided by third-party partners and community agencies
• Partner with Property Management and Resident Services teams to address resident concerns

Skills

Communication skills

Trauma-informed care

Translation tools

Microsoft Office

Salesforce

Virtual collaboration tools

Education

MSW or MA in psychology, counseling, or related field

BA/BS in related field with 3 years experience

Tools

Microsoft Office

Salesforce

Virtual collaboration tools

Job description

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

The Case Manager II plays a vital role inMidPen’sResident Services team, supporting residents in supportive housing tomaintainstability and achieve self-sufficiency. This role is essential toMidPen’smission of providing high-quality, affordable housing and fostering thriving communities. Reporting to the Resident Services Manager,the CaseManager II works closely with residents, property management, and community partners to deliver impactful services.It’san exciting time to joinMidPenas we continue expanding our supportive housing portfolio and deepen our commitment to equity and resident well-being.

Responsibilities:

• Deliver onsite programming and direct case management services to residents at high-complexity supportive housing sites
• Conduct outreach through door-to-door, phone, and email to engage residents in available services
• Provide crisis intervention and follow-up, including mandated reporting for child or adult abuse
• Facilitate individual and group services that promote independent living, wellness, and recovery
• Collaborate with residents to set and achieve personal and professional goals
• Manage and evaluate services provided by third-party partners and community agencies
• Partner with Property Management and Resident Services teams to address resident concerns and support community building
• Perform other duties as assigned

Qualifications:

You support residents in achieving housing stability and personal growth through direct services and community partnerships.

• M.S.W. or M.A. in psychology, counseling, or related field with 2 years of experience serving high-needs populations, or B.A./B.S. with 3 years of experience
• Experience working with individuals who have experienced homelessness or trauma
• Familiarity with mental health diagnoses and interventions including harm reduction and trauma-informed care
• Strong communicationskills and ability to navigate language barriers using translation tools
• Proficient in Microsoft Office Suite, Salesforce, and virtual collaboration tools
• Valid California Driver’s License, current auto insurance, and reliable transportation
• Ability to work occasional evenings and weekends and travel between properties

Education and Experience:

• M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations
• Experience working with and serving people who have experienced homelessness
• Experience working with high needs or high acuity populations that have experienced trauma
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Pay Range

$80,080.00- $90,090.00 Annual Salary - Pay based on applicable experience and qualifications

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

As set forth in MidPen Housing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.