Case Manager

Urban Pathways; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental, vision)

Retirement savings (403(b) and 401(a) plans)

Generous paid time off

Opportunities for professional development

Flexible work arrangements

Employee wellness programs

Employee Assistance Program (EAP)

Employee recognition programs

Job summary

A community support organization in New York City seeks a dedicated individual to provide comprehensive case management services to vulnerable clients. The role involves assessing client needs, conducting fieldwork, and maintaining essential documentation. Candidates should have at least a bachelor's degree, preferably in social work, and possess strong interpersonal and communication skills. This position offers a hybrid work model and various benefits, including healthcare coverage and professional development opportunities.

Qualifications

• A bachelor’s degree is required, preferably in social work or related field.
• Minimum one year of clinical counseling experience, particularly with formerly homeless individuals.
• Strong knowledge of Microsoft Office is essential.
• Ability to work flexible hours including weekends, holidays, and evenings.
• Strong written and verbal communication skills.
• Bilingual English or Spanish a plus.
• Flexible schedule including weekends, holidays and evenings.
• Clean driving record a plus.

Responsibilities

• Provides comprehensive case management services for clients.
• Assesses client needs and develops service plans.
• Conducts field work and home visits.
• Monitors client medication as required.
• Maintains necessary documents and reports.
• Attend staff meetings and trainings.
• Develop relationships with community services and resources.
• Perform other duties as assigned.

Skills

Interpersonal skills

Teamwork

Computer skills (Microsoft Office)

Communication skills (written and verbal)

Bilingual (English or Spanish)

Bilingual EN/SP

Flexible schedule

Driving record

Teamwork

Education

Bachelor's degree in social work or related field

Tools

Online chart record databases (AWARDS)

Job description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

• Provides comprehensive case management services for assigned clients, including but not limited to crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work, including but not limited to home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

Qualifications

• A bachelor’s degree is required. A bachelor’s degree in social work or another related field is preferred.
• Minimum one year of clinical, individual, or group counseling experience with persons living with a mental health condition, formerly homeless people preferred.
• Strong computer skills and knowledge of Microsoft Office (e.g., Word, Outlook, Excel, etc.).
• Strong interpersonal skills and the ability to work as part of a team.
• Strong written and verbal communication skills.
• Familiarity with online chart record databases such as AWARDS is a plus.
• Bilingual English or Spanish is a plus.
• Required to work a flexible schedule, including weekends, holidays, and evenings.
• A clean driving record is a plus.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.