Case Manager

ADAPT Community Network; New York (NY); On-site; USD 39,000 - 41,000; Full time

Job summary

ADAPT Community Network in New York City seeks a dedicated Case Manager to develop, implement, and monitor Life Plans for residents in our care. You will advocate for clients, coordinate services with families, and promote independence and dignity in daily living and community activities.

Under supervision of the Program Director, you will document progress, participate in team meetings, and collaborate with staff across disciplines to ensure compliant, person-centered support.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum of one year of experience working with individuals with developmental disabilities.
• Ability to read, write, speak, and understand English.
• Strong interpersonal and communication skills with the ability to interact effectively with people supported, families, staff, and outside agencies.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Proficiency in Microsoft Office and electronic record systems.
• Ability to work independently, as part of a team, and with flexibility in scheduling.
• Ability to work flexible hours.

Responsibilities

• Develops, implements, and monitors Life Plans for people we support.
• Advocates for rights and coordinates services with families and partners.
• Maintains accurate case notes, progress updates, and family contacts.
• Coordinates admissions, including referral materials and day programming arrangements.
• Provides support in activities of daily living and community outings.
• Liaises with clinics, service coordination, and other external partners.

Skills

Interpersonal communication

Microsoft Office

English proficiency

Education

Bachelor’s Degree in Human Services or related field

Tools

Electronic record systems

Job description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

Job Type

Full-time

Description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

Summary

Under supervision of the Program Director, the Case Manager is responsible for developing, implementing, and monitoring Life Plans for the people we support in one of our residential settings. This role ensures that services align with regulatory requirements, agency standards, and the personal goals of each individual. The Case Manager provides advocacy, coordination of services, and family engagement, while promoting dignity, independence, and quality of life for the people we support.

Essential Duties And Responsibilities

• Provides social services to each person we support working toward maximizing their social functioning, enhancing coping capacity of their family, asserting and safeguarding their human and civil rights, and fostering their human dignity and personal worth.


• Develops, monitors, and updates Individualized Service Plans in accordance with regulatory and agency policies.


• Participates in and chairs interdisciplinary team meetings; documents, interprets, and follows up on all recommendations.


• Collaborates with residential staff, clinical staff, and service providers to ensure coordinated support.


• Identifies individual aptitudes, interests, and preferences and develops goals and activities that reflect person-centered planning.


• Documents functional assessments and reviews plans of care as needed.


• Provides supervision, training, and guidance to Residence Program Specialists on Life Plan implementation, data collection, and best practices.


• Maintains regular and meaningful contact with families, guardians, and community stakeholders.


• Advocates for the rights of the people we support and ensures benefits and entitlements are applied for in a timely manner.


• Coordinates admissions, including referral materials, family contacts, and arrangements for day programming.


• Serves as liaison to day programs, clinics, service coordination, and other external partners.


• Provides support in activities of daily living and community outings as needed.


• Ensures adaptive equipment is available, maintained, and used appropriately.


• Maintains accurate, timely documentation, including monthly case notes, progress updates, and family contacts.


• Assists with discharge planning and systematic follow-up to ensure smooth transitions to community-based services.


• Handles sensitive and confidential information with the highest level of discretion.


• Keeps abreast of changes in the field and applies updated knowledge to practice.


• Performs other related duties as assigned.

Qualifications

• Bachelor’s Degree in Human Services or related field required.


• Minimum of one (1) year of experience working with individuals with developmental disabilities required.


• Ability to read, write, speak, and understand English.


• Strong interpersonal and communication skills with the ability to interact effectively with people supported, families, staff, and outside agencies.


• Excellent organizational and time management skills with the ability to handle multiple priorities.


• Proficiency in Microsoft Office and electronic record systems.


• Ability to maintain confidentiality and exercise discretion in handling sensitive information.


• Ability to work independently, as part of a team, and with flexibility in scheduling.


• Ability to work flexible hours.

COMPENSATION

$28.34 - $29.43/hour (after probation) + Industry-Leading Benefits for all full-time employees.

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging.

We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.