Case Manager

Community Housing Innovations, Inc.; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental & vision plans

Flexible spending account

401(k) retirement plan

Life insurance

Employee assistance

Job summary

Community Housing Innovations, Inc. (CHI) seeks a Case Manager to develop and execute service plans in a supportive, empowering setting.

You will coordinate direct services, referrals, and role-model best practices to foster stabilization and independence for residents. Responsibilities include weekly progress reviews, coordination with social workers, and discharge planning to sustain benefits and community links.

Qualifications

• Education: High School Diploma or GED required; Bachelor’s degree preferred.
• Experience: 2+ years in case management, counseling, or advocacy in social services.
• English proficiency required; multilingual abilities are a plus.

Responsibilities

• Develop and maintain service and care plans for residents.
• Coordinate direct services and referrals to external providers.
• Meet residents weekly to review progress and update plans.
• Ensure residents enroll in public benefits and DHS programs as applicable.
• Document interactions in CARES and AWARDS systems.

Skills

Verbal communication

Written communication

English proficiency

Multilingual ability

Spanish proficiency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Word

Excel

Outlook

Job description

Job Details

Job Location: NYC- Brooklyn 279 - Brooklyn, NY 11217

Position Type: Full Time

Salary Range: $21.64 - $45,000.00 Hourly

WHO IS CHI?

Community Housing Innovations (CHI) is a not‑for‑profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

JOB SUMMARY

The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self‑reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices.

Pay: $21.64 hourly –Approx.$45,000 annually

FSLA: Non-exempt. Overtime eligible.

Location: Gowanus/Park Slope, Brooklyn, NY

Schedule: Monday - Wednesday ,Friday 9am-5pm Thursday 11am-7pm Must work 4th Saturday of every month.

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

SERVICE AND CARE COORDINATION

• Ensure residents receive appropriate quality services per organizational principles and program requirements.
• In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services.
• Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long‑term stability.
• For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
• Develop and maintain a resource network for referrals as related to service needs of residents.
• Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed.
• Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents.
• Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.

BENEFITS / ENTITLEMENT COORDINATION

• Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
• Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
• Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable.

GENERAL DUTIES

• Document interactions and communications with and on behalf of residents in CARES and AWARDS.
• Perform other duties as assigned by supervisor and Program Director.

QualificationsENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Education and Experience: High School Diploma or GED required. Bachelor’s degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement.
• Experience: Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus.
• Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.