Case Manager

Project Renewal; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to provide essential support to clients in a permanent housing program. This role involves conducting assessments, creating individualized plans, and offering counseling to help clients achieve personal goals and secure stable housing. The ideal candidate will have a strong background in case management, excellent communication skills, and the ability to work independently. Join a passionate team committed to making a difference in the lives of those facing homelessness and substance abuse challenges, and contribute to a supportive community environment.

Qualifications

• 2+ years experience working with homeless adults or substance abuse populations.
• Excellent oral, writing, and listening skills are essential.

Responsibilities

• Conducts intake and assessments for assigned case load.
• Provides counseling through individualized and group sessions.
• Maintains accurate client documentation as required.

Skills

Case Management

Counseling

Psycho-social Evaluations

Communication Skills

Microsoft Office Suite

Education

Bachelor’s Degree

Associate Degree with CASAC Certification

Tools

CARES System

Job description

Permanent- The Villa, 3114 Villa Avenue, Bronx, New York, United States of America Req #1383

Thursday, February 6, 2025

Title:Case Manager

Program:The Villa

Program Overview:

Villa Avenue is a supportive permanent housing program in the Bronx. It provides housing to 56 formerly homeless men and women in a congregate setting. 47 units are dedicated to housing active substance abusers and 9 units are dedicated to housing individuals with mental illness.

Under the general direction of the Clinical Coordinator and the Senior Case Manager, the Case Manager is responsible for providing the required assessment, case management, and counseling services to clients, enabling them to address their dependencies and assume control of their lives to ultimately live independently and return to permanent or alternative housing in their communities; performs related work.

The essential duties of the Case Manager include but are not limited to the following activities:

• Conducts intake and assessments, including psycho-social evaluations for assigned case load.
• Provides case management services and assists in the creation of and adherence to their Individual Living Plans, identifying short- and long-term objectives to be achieved.
• Inputs all client information and updates into the CARES system.
• Counsel’s clients through individualized and group sessions on issues such as achieving personal goals, finding permanent or alternative housing, maintaining sobriety, complying with medication protocols and pursuing employment opportunities.
• Maintains liaison with representatives from community organizations and service and housing providers.
• Organizes and educates clients through group activities and other events.
• Maintains accurate and up to date written client documentation as required by and in accordance with city and state oversight agency guidelines.
• Provides escort to drive clients to meetings and appointments.
• Performs other duties as assigned by the Director of Social Services or the Senior Case Manager.

Physical Activities:

While performing the duties of this position, the Case Manager must walk the ten steps to enter and leave the facility. In event the elevator is out of service, the Case Manager must also walk between the nine floors of the facility, sub-basement to roof, climbing up and down the staircases, totaling 174 steps, in order to observe staff and to see clients. Furthermore, the Case Manager must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files. Finally, the Case Manager must be able to use the New York City Transit system to escort clients to scheduled appointments, interviews, or meetings in any of the five boroughs.

Qualifications:

• Bachelor’s Degree, and/or experience as described in item 1 below; or
• Associate degree with CASAC certification will be considered.
• Minimum of two (2) years of experience working with homeless adults and/or substance abuse populations.
• Minimum of three (3) years of responsible experience working with mentally ill or homeless individuals having either a diagnosis of mental illness or addiction to a substance.
• Ability to work cooperatively with peers and other staff in order to serve the needs of the clients as effectively as possible.
• An ability to work independently and to adjust one’s schedule to accommodate the needs of the clients
• An ability to interface with clients as well as all levels of staff.
• Excellent oral, writing, and listening skills.
• Knowledge of case management software as well as Microsoft Office Suite.
• Bilingual or multilingual a plus.

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

• Permanent- The Villa, 3114 Villa Avenue, Bronx, New York, United States of America