Case Manager

New York City; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Premium-free health insurance

Public sector defined benefit pension

Tax-deferred savings program

Work From Home up to two days per week

Job summary

The City of New York's Health Department seeks a Public Health Adviser to help prevent and control tuberculosis across NYC communities. You will interview patients, trace contacts, conduct field investigations, collect specimens, and refer individuals for care while ensuring compliance with public health standards.

Required qualifications include a health-related Bachelor's degree with coursework in health education, plus experience in health promotion or epidemiology.

Qualifications

• Bachelor's degree with 12 credits in health education or health, social or biological sciences.
• Some assignments require phlebotomy training; HIV counseling certification may be required.
• Annual health assessment required for Public Health Advisers.
• Education/experience equivalent to the stated requirements may be substituted.

Responsibilities

• Interview and educate patients with a communicable disease.
• Elicit contacts to locate infection sources and prevent spread.
• Conduct surveillance and collect/transport specimens for diagnostic tests.
• Perform field investigations to locate patients and assess home environments.
• Refer patients for diagnostic evaluation and treatment.
• Observe prescribed medication intake and monitor patient adherence.
• Make site visits to hospitals/clinics for record reviews and data extraction.
• Maintain communication with colleagues, supervisors and partners.
• Manage patients from diagnosis through treatment completion.
• Conduct QA activities and act as temporary supervisor when needed.
• Provide HIV counseling, testing and post-test follow-up.

Skills

Health education

Interviewing

Epidemiology

Communication

Education

Bachelor's degree in health education or health/biological sciences

High school diploma with 4 years’ experience

Education/experience equivalence (per policy)

Job description

Division/Program Summary

The mission of the Bureau of Tuberculosis Control is to prevent the spread of tuberculosis and to eliminate it as a public health problem in New York City.

The goals to achieve this mission are twofold:

• 1) To identify all individuals with suspected or confirmed TB disease and ensure appropriate treatment;
• 2) ensure that individuals at high risk for progression from TB infection to TB disease are identified and treated for TB infection and do not develop TB disease.

*Valid Driver's License required.

Job Duties and Responsibilities

• Interview / re-interview and educate patients infected with a communicable disease;
• Elicit contacts and other information in order to locate or identify the source of infection and prevent further spread of the disease;
• Conduct surveillance activities including administering diagnostic tests for TB and collecting/transporting specimens including but not limited to blood;
• Conduct field investigations on communicable disease patients to locate and return lost patients to medical follow-up and to assess the home environment;
• Refer patients to the appropriate diagnostic facility for medical examination and treatment;
• Observe patients with a communicable disease ingest prescribed medication;
• Make site visits to hospitals and private medical offices to conduct record reviews and extract data;
• Establish and maintain communication with co-workers, supervisors, managers, and community partners;
• Manage and monitor patients suspected, confirmed to have disease or are contacts of infectious patients from diagnosis through completion of treatment;
• Conduct QA activities i.e., pouch reviews and field audits for PHA level Is and Assistant PHAs;
• Assume the duties of supervisor in his/her absence to ensure continuity of case management;
• Conduct HIV counseling, testing & post-test follow-up.

Why you should work for us

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

PUBLIC HEALTH ADVISER - 51191

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences; or

  • 1. For certain assignments, satisfactory completion of training in phlebotomy or other necessary procedures is required. Certification in HIV counseling may be required for certain other assignments.
  • 2. Public Health Advisers are required to have an annual health assessment.

• 2. A baccalaureate degree from an accredited college, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting community investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data; or

  • 1. For certain assignments, satisfactory completion of training in phlebotomy or other necessary procedures is required. Certification in HIV counseling may be required for certain other assignments.
  • 2. Public Health Advisers are required to have an annual health assessment.

• 3. A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in "2" above; or

  • 1. For certain assignments, satisfactory completion of training in phlebotomy or other necessary procedures is required. Certification in HIV counseling may be required for certain other assignments.
  • 2. Public Health Advisers are required to have an annual health assessment.

• 4. Education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. However, all candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in "1" above or six months of experience as described in "2" above.

  • 1. For certain assignments, satisfactory completion of training in phlebotomy or other necessary procedures is required. Certification in HIV counseling may be required for certain other assignments.
  • 2. Public Health Advisers are required to have an annual health assessment.

• 5. To be assigned to Assignment Level II, candidates must have, in addition to meeting the minimum qualification requirements listed above, at least one year of experience as a Public Health Adviser, Assignment Level I, or at least one additional year of experience as described in Qualification Requirement "2" above.

  • 1. For certain assignments, satisfactory completion of training in phlebotomy or other necessary procedures is required. Certification in HIV counseling may be required for certain other assignments.
  • 2. Public Health Advisers are required to have an annual health assessment.

Preferred Skills

This position requires the use of a valid driver's license.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.