Case Manager

Westhab, Inc.; New York (NY); On-site; USD 40,000 - 45,000; Full time

Job summary

Westhab, Inc. seeks a dedicated Case Manager to assess clients' needs and link them to essential services, ensuring they receive support for maintaining housing. The role involves direct client advocacy, crisis intervention, and ongoing monitoring of client progress. Ideal candidates will have a passion for community service and relevant experience in social work or related fields.

Qualifications

• At least 1 year of case management experience working with vulnerable populations.
• Bilingual is a plus.
• Ability to work independently and raise issues with the supervisor.

Responsibilities

• Conduct client intake and assessments to develop individual service plans.
• Coordinate services with Housing Specialists and external partners.
• Document case management activities according to guidelines.

Skills

Relationship-building

Crisis intervention

Counseling

Multitasking

Organizational skills

Time management

Education

Bachelor's Degree in Social Work or Human Services

Tools

Microsoft Word

Microsoft Excel

Job description

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Summary

The Case Manager assesses clients’ needs, plans a course of action, links clients to services, and monitors the progress of clients and residents in their program. The Case Manager ensures that clients receive accurate and relevant information and referrals to help them obtain and maintain housing.

JOB TITLE: CASE MANAGER

DEPARTMENT: SERVICES

REPORTS TO: SENIOR CASE MANAGER

FLSA: NON-EXEMPT

LOCATION: BROOKLYN, NY

SALARY: $40,000.0 - $45,000.00 ANNUALLY

Summary

The Case Manager assesses clients’ needs, plans a course of action, links clients to services, and monitors the progress of clients and residents in their program. The Case Manager ensures that clients receive accurate and relevant information and referrals to help them obtain and maintain housing.

Duties & Responsibilities

• Conduct an intake and assessment process to orient the client to the program and develop an individual service plan that reflects the assessment needs and goals.
• Meet weekly with the client to assist in achieving individual service plan goals.
• Coordinate services with Housing Specialist, other staff, and external partners.
• Provide advocacy for individual clients around entitlements and services.
• Provide crisis intervention and aggressive and supportive counseling to strengthen clients’ ability to make informed life decisions.
• Document case management activities by agency and funding source, guidelines, and procedures.
• Complete Housing applications (both written and computer-generated) for clients based on their individual needs and functioning.
• Achieve monthly placement quota, as assigned.
• Facilitate workshops, groups, and escort clients as applicable.
• Attend staff meetings and trainings to enhance skills that are related to job function.
• Must be able to work flexible, alternate schedules which may include evening and weekend shifts.
• Perform other related duties.
  
  

Experience, Education, And Special Requirements

Bachelor's Degree in Social Work or Human Services Field preferred. At least 1 year of case management experience working with the homeless, mentally ill, substance abuse, and/or low-income populations. Bilingual is a plus. Strong relationship-building skills required. Ability to work independently but know when to raise issues with the supervisor. Excellent organizational and time management skills are necessary. Ability to effectively multitask and follow up on a timely basis. Strong PC skills are required, including proficiency in Microsoft Word and Excel.

Agency Profile & Employee Expectations

Westhab is a prominent community development organization that provides housing and supportive services to more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission: Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

Occupational Safety And Health Administration (osha)

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards, as well as providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations, in addition to maintaining a workplace free from recognized serious hazards.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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