Case Manager

The Salvation Army USA Central Territory; Mount Pleasant (MI); On-site; USD 42,000 - 61,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a dedicated Case Manager to support low-income clients on their path to family sufficiency. You will assess needs, develop case plans, coordinate referrals, and document progress with accuracy.

In this role, you will maintain confidential client records, build relationships with community partners, and ensure compliance with ethics and Safe From Harm training. A bachelor’s degree and 2+ years of experience are preferred.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• 2+ years of case management or applicant interview experience.
• Experience with program target populations preferred.
• Must complete Safe From Harm training.

Responsibilities

• Facilitates case management within program guidelines; develops rapport and case plans; tracks progress and coordinates referrals.
• Maintains relationships with community agencies; promotes services and ensures releases of information on file.
• Creates case plans and helps participants utilize agency resources and outside referrals.
• Enhances knowledge through community and agency educational forums.
• Uses electronic database to enter and maintain case records and monitor funds and resources.
• Fulfills surveys and provides information for administrative reports.
• Performs other duties as assigned.

Skills

Ethics compliance

Confidentiality

Communication skills

Cultural sensitivity

Case management

Education

Bachelor's degree in social work, psychology, sociology, or related field

Tools

Microsoft Office 365

Teams

SharePoint

SIMS (ServicePoint)

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary

The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through community and agency educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Perform other duties as assigned

Qualifications

Education/Experience

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 or more years of applicant interview or case management experience
• Experience working with program target population (preferred)

Skills, Knowledge & Abilities

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills

• Proficient in Microsoft Office 365
• Basic knowledge of Teams and Sharepoint
• Proficient in SIMS (ServicePoint) software within 90 days
• Willingness to learn new software as needed

Certificates and Licenses

• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed