Case Manager

Topaz HR; Monsey (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Co-Sponsored Health Insurance

Group Life Insurance

Group Disability Insurance

Job summary

Topaz HR is seeking a detail-oriented Case Manager to oversee life insurance cases in Monsey, NY. This role acts as a liaison among brokers, carriers, and internal teams to ensure an efficient underwriting process. The ideal candidate will bring over 2 years of relevant experience, demonstrating strong organizational and communication skills.

Benefits include Paid Time Off, Co-Sponsored Health Insurance, and Group Life Insurance, with a competitive salary range of $60,000 – $75,000 annually.

Qualifications

• 2+ years of experience in case management, insurance operations, underwriting support, or healthcare administration.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proactive mindset with strong problem-solving abilities.

Responsibilities

• Manage life insurance cases from submission through policy placement.
• Review applications for completeness and accuracy.
• Coordinate with brokers and internal teams to facilitate case progression.
• Monitor case status and communicate updates to stakeholders.

Skills

Organizational skills

Communication skills

Time-management skills

Problem-solving skills

Tools

Agency Management Systems (AMS)

CRM platforms

Job description

Company Overview

Our client is a growing financial services organization dedicated to supporting insurance professionals through expert case management, underwriting coordination, and operational excellence. Operating in a fast-paced, service-driven environment, the company is committed to delivering exceptional broker support, streamlining the insurance application process, and building long-term relationships through accuracy, responsiveness, and professionalism. Their collaborative culture emphasizes accountability, problem-solving, and a commitment to delivering outstanding client experiences.

Position Overview

Our client is seeking a detail-oriented Case Manager to oversee life insurance cases from application through policy placement. This role serves as a key liaison between brokers, carriers, underwriters, and internal teams to ensure a smooth and efficient underwriting process. The ideal candidate is organized, proactive, and skilled at managing multiple cases while maintaining accuracy and delivering an exceptional broker experience.

Location: Monsey Area, NY
Reports To: Operations Leadership
Employment Type: Full Time, On Site
Salary Range: $60,000 – $75,000 USD Annually

Key Responsibilities

• Manage life insurance cases from submission through policy placement while ensuring accuracy, efficiency, and timely follow-up
• Review applications and supporting documentation for completeness, accuracy, and carrier-specific requirements
• Establish and maintain accurate case records within the Agency Management System (AMS)
• Gather, organize, and manage medical, financial, and underwriting documentation throughout the application process
• Coordinate with brokers, carriers, underwriters, and internal teams to facilitate case progression and resolve outstanding requirements
• Monitor case status and proactively communicate updates to stakeholders throughout the underwriting process
• Anticipate potential obstacles and identify solutions to minimize delays and improve placement outcomes
• Prepare application packets, supporting documentation, and carrier submissions as needed
• Maintain detailed records, case notes, and workflow updates to ensure compliance and operational efficiency
• Assist with quotes, carrier portals, and additional case-related administrative responsibilities as required

Qualifications

Required

• 2+ years of experience in case management, insurance operations, underwriting support, financial services, healthcare administration, loan processing, banking, compliance, or a related field
• Strong organizational, communication, and time-management skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong problem-solving skills with a proactive and solutions-oriented mindset

Preferred

• Experience within life insurance, insurance brokerage, underwriting, or carrier operations
• Familiarity with Agency Management Systems (AMS), CRM platforms, or underwriting tools
• Experience managing client files, documentation, and workflow processes from initiation through completion

Benefits

• Paid Time Off (PTO)
• Co-Sponsored Health Insurance
• Group Life Insurance
• Group Disability Insurance

Compensation

The published salary range is intended as a general guideline and may vary based on experience, education, skill set, and overall qualifications.

EEO Statement

Topaz HR is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We are committed to fostering an inclusive environment for all employees.