Case Manager

Newport Mental Health; Middletown (RI); Hybrid; USD 52,000 - 63,000; Full time

Benefits offered by this job

3 weeks PTO

11 holidays

Bilingual pay incentive

Medical/dental/vision coverage

Tuition reimbursement

Job summary

Newport Mental Health in Middletown, RI is seeking a Case Manager–Street Outreach to engage clients in shelters and local housing authorities, developing pathways to housing with partner support.

The role requires 2 years of street-based outreach with an associate degree (bachelor's preferred). Excellent communication, empathy, and self-motivation are essential as you coordinate with the team and community providers.

Qualifications

• 2 years minimum experience providing street-based services to highly vulnerable populations.
• Excellent verbal and writing skills with the ability to communicate with diverse audiences.
• Caring and empathetic, with the desire to help others.

Responsibilities

• Provide outreach, navigation, and supportive services to individuals experiencing homelessness due to mental health, substance use, or co-occurring disorders.
• Support clients in accessing resources in the community and build relationships with staff and providers.
• Adhere to housing-first and harm-reduction models while maintaining respectful interactions.
• Listen to client needs and coordinate with supervisor for supervision.
• Develop ties to community, law enforcement, and other homeless service providers.
• Link clients to bridge/interim housing programs and help enroll in permanent housing-related programs.

Skills

Street outreach experience

Excellent communication skills

Time management

Education

Associate degree in Human Services

Bachelor's degree preferred

Job description

Description

Case Manager-Street Outreach

Salary Range: $52,000-$63,000 annually

Location: Middletown, RI

Schedule: Full Time/ 37.5 hours/week

WHY JOIN NEWPORT MENTAL HEALTH?

At Newport Mental Health, we invest in our employees by offering competitive pay, exceptional time-off benefits, opportunities for professional growth, and a supportive, mission-driven culture.

What We Offer…

• 3 weeks of paid time off (PTO) to start, with additional PTO for Director-level roles
• Up to 11 paid holidays each year
• 1 paid Flex Holiday each year
• Separate paid personal days
• Separate paid sick time
• $3,000 annual bilingual pay incentive
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• 403(b) retirement savings plan
• Company-paid life insurance
• Tuition reimbursement
• Employee Assistance Program and wellness resources

*Benefits and eligibility vary by position, scheduled hours, and employment status; additional criteria may apply to certain benefits and incentives.

WHO WE ARE…

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic.

For more information visit our website: www.newportmentalhealth.org

WHO WE ARE LOOKING FOR…

Mission- Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.

Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.

Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.

Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.

WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) …

We are currently seeking a motivated, caring, and empathetic Case Manager to join our team. The Case Manager is the key point of contact with clients and is responsible for developing strategies for engaging clients in shelters and local housing authorities and developing a path to housing or shelter with the support of community partners.

Main Duties and Responsibilities:

• Provide outreach, navigation, and supportive services to individuals experiencing homelessness due to untreated mental health, substance use, or co-occurring disorders.
• Provide support and assistance to clients with accessing resources in the community. Establish and maintain professional and positive relationships with staff, clients, and community providers.
• Adhere to housing first and harm reduction models of advocacy with clients. Conduct interactions with clients and other professionals in a respectful and courteous manner.
• Listen attentively to client needs and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision.
• Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.

Requirements

WHAT WE EXPECT OF YOU…

• 2 years minimum experience providing street-based services to highly vulnerable populations.
• Associate’s Degree in a related Human Services field required, Bachelor’s Degree preferred.
• Exceptional verbal and writing skills with the ability to communicate with audiences across all levels.
• Caring and empathetic, with the desire to help others in need.
• Self-motivated and independent, with the ability to prioritize work to meet deadlines.
• Valid Driver’s License with reliable transportation to travel to our facilities throughout the area.

Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.