Case Manager

Socket.dev; Madison (WI); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

PTO and holidays

401(k) with employer match

Parental leave

Health, dental, vision benefits

Licensure assistance

Tuition reimbursement

Job summary

Vivent Health in Madison, WI is seeking a Case Manager to join our healthcare team. You will assess medical and social needs, develop individualized care plans, coordinate services with providers, and advocate for patients to ensure access to comprehensive care.

You will work with physicians, nurses, and others to deliver crisis intervention, maintain documentation, and empower clients to participate in managing their health. We value empathy, integrity, and collaboration.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or related field is required.
• Previous experience in case management preferred.
• Experience in healthcare and social service systems preferred.
• Valid Government Issued Driver’s License required.
• Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services.
• Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges.
• HIV experience in a not-for-profit environment preferred.
• Ability to learn multiple databases and software systems.

Responsibilities

• Works scheduled hours within the clinic setting as part of the internal care team, serving all patients.
• Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
• Collaborate with healthcare providers to coordinate access to medical services.
• Perform eligibility assessments and collect documentation to facilitate access to grant-funded services.
• Assist clients in accessing community resources, social services, and insurance coverage.
• Advocate for clients within the healthcare system to ensure their voices are heard.
• Provide crisis intervention services and emotional support.
• Maintain accurate documentation of case management activities per policy.
• Work with interdisciplinary teams to achieve optimal health outcomes.
• Provide health education and support to empower clients in managing their healthcare.

Skills

Interpersonal skills

Communication skills

Empathy

Teamwork

Problem solving

Independence

Education

Bachelor’s degree

Tools

Case management software

Job description

Your Contribution:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Case Manager will be an integral part of our healthcare team, providing comprehensive and compassionate case management services to clients. Your role involves collaborating with healthcare professionals and others as needed to address our clients’ medical, social, and emotional needs of our clients, ensuring they receive the highest quality of care.

Our Expectations:

Winning skills and behaviors for success.

Essential Job Duties

• Works scheduled hours within the clinic setting as part of the internal care team, serving all Vivent patients seen in our clinic. Sometimes referred to as a Medical Case Manager.
• Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
• Collaborate with healthcare providers to coordinate and facilitate access to medical services, ensuring a holistic approach to patient care.
• Perform eligibility assessments and collect eligibility proof documentation to facilitate access to grant funded services.
• Assist clients in accessing community resources, social services, support programs, and insurance coverage to enhance their overall well-being.
• Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met.
• Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges.
• Maintain accurate and up-to-date documentation of case management activities, adhering to organizational and regulatory standards.
• Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients.
• Provide health education and support to clients, empowering them to actively participate in managing their healthcare.
• Assist team members in coverage and assist other service lines when necessary (examples include food pantry, prevention, telehealth rooming, front desk).
• This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.
• Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Knowledge Required:

Required and preferred knowledge and experiences to succeed.

• Education:
  • Bachelor’s degree in Social Work, Psychology, or a related field is required.
• Work Experience:
  • Previous experience in case management preferred.
  • Experience working in healthcare and social service systems preferred.
  • Valid Government Issued Driver’s License required.
  • Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services.
  • Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges.
  • HIV experience in a not-for-profit environment preferred.
• Technical Experience:
  • Ability to learn multiple databases and software systems.
• Soft Skills:
  • Strong interpersonal and communication skills.
  • Empathy and understanding of diverse cultural perspectives.
  • Ability to work independently and collaboratively within a team.
  • Problem-solving and decision-making abilities.
  • Commitment to upholding ethical standards and confidentiality.

Additional Preferred Qualifications:

• HIV experience in a not-for-profit environment.

Statement of Inclusion:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Salary

Starting at $51,000/annually (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Why join us?

• Generous PTO, including 12 paid holidays
• 401(k) with 100% employer match up to 5%
• 12 weeks fully paid parental leave for benefits-eligible employees after one year
• Employer-subsidized medical, dental, vision, and gender-affirming care
• Tuition reimbursement and licensure assistance
• Benefits for full-time and eligible part-time roles

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for - nor forgive - federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service