Case Manager

Kennedy Care Center; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

PACS is seeking a qualified professional to provide exceptional post-acute care coordination. The role involves direct care planning, collaboration with residents, families, and healthcare partners, and ensuring safe, cost-effective services across the facility.

The position emphasizes strong communication, documentation, and patient advocacy, with opportunities to coordinate referrals, admissions, and discharge activities in a busy clinical setting.

Qualifications

• Bachelor’s Degree in Nursing or Social Work required or preferred.
• RN license preferred; LVN/LPN acceptable.
• Minimum 2 years clinical nursing experience preferred.
• Knowledge of Medicare/Medicaid programs and benefits.
• PCC knowledge preferred.
• CCM certification a plus.

Responsibilities

• Communicate regularly with residents and family about Plans of Care, treatment protocols.
• Attends and participates in morning meetings to facilitate communications with the team.
• Answer residents’ questions about their care and treatment plans.
• Monitor and adjust residents’ statuses based on changing needs.
• Organize and prioritize daily work by assessing residents’ needs.
• Complete documentation as required.
• Perform utilization review activities to provide appropriate, timely and cost-effective care.
• Coordinate care with residents, care providers, facilities financial services, and third-party payers.
• Oversee admissions and discharge activities.
• Coordinate referrals to and from the facility.
• Relate positively with residents, families, staff and professionals.
• Accurate charting and timely paperwork completion.
• Work independently and exercise sound judgement with physicians and payers.
• Communicate with residents/families/caretakers, physicians, nurses and ancillary partners.
• Maintain excellent time management and organized workflows in a high-volume environment.
• Intermediate computer skills.
• Maintain professional interactions with residents, families and staff.
• Perform clinical assessments, care planning, and direct coordination of medical services when required.

Skills

Communication

Documentation

Time management

Care coordination

Team collaboration

Computer skills

Education

Bachelor’s Degree in Nursing or Social Work

RN license preferred

LVN or LPN acceptable

2 years clinical nursing experience preferred

Medicare/Medi-Cal/Medicaid knowledge

PCC Knowledge preferred

CCM certification a plus

Tools

Electronic health records

Job description

General Purpose

Utilize clinical expertise and critical thinking skills to work collaboratively with residents, resident family/significant other, healthcare providers, insurers, community resources and other involved parties to develop and implement a plan of care that provides extraordinary care for the patient while being sensitive to costs and resources.

Essential Responsibilities

• Communicate regularly with residents and their family about Plans of Care, PT, OT and other treatment protocols.
• Attends and participates in morning meetings/stand up to facilitate communications with the team.
• Answer residents’ questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care.
• Monitor and adjust residents’ statuses based on changing needs and conditions.
• Organize and prioritize daily work by assessing new, current and discharging residents' needs in the area(s) of responsibility.
• Complete documentation as required.
• Performs utilization review activities to provide resident appropriate, timely and cost-effective care.
• Coordinate care with resident, care providers, facilities financial services, and third-party payers.
• Oversee all admissions and discharge activities.
• Coordinate referrals both to and from our facility.
• Ability to relate positively, effectively, and appropriately with residents, families, staff and professionals colleagues.
• Accurate charting and ability to complete necessary paperwork in a timely manner.
• Ability to work independently and exercise sound judgement in interactions with physicians, providers, payers and residents and their families.
• Must be able to effectively communicate with, and promote cooperation and collaboration between individuals including residents/families/caretakers, physicians, nurses and other ancillary partners.
• Must have excellent time management skills to develop organized work processes in a high-volume environment with rapidly changing priorities.
• Intermediate computer skills.
• Competence in maintaining professional, respectful, honest interactions with residents/families and staff and partners.
• Perform clinical assessments, care planning, and direct coordination of medical services when required by the role

Supervisory Requirements

This position has no supervisory responsibilities.

Qualification Education and/or Experience

Bachelor’s Degree in Nursing or Social Work. Registered Nurse (RN) license preferred. Licensed (LVN or LPN) nurse acceptable. Two (2) years of clinical nursing experience preferred. Knowledge of Medicare, Medi-cal and Medicaid programs and benefits. PCC Knowledge preferred. Certificate as a certified Case Manager (CCM) a plus. Must maintain all required continuing education/licensing. Must remain in good standing with the Department of Public Health, License and Certification Division at all times.

Physical Demands

Primarily sedentary with frequent sitting, computer use, and documentation. Regular walking throughout the facility to meet with residents, families, and staff. Occasional standing during meetings and care conferences. Ability to lift and carry up to 20 pounds (files, binders, supplies). Clear verbal communication and vision required for chart review and resident interaction.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.