Case Manager

Acrisure; Littleton (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering Hybrid Work option

Opportunities for Growth

Parental Leave

Generous time away

Job summary

Acrisure is seeking a Case Manager to oversee life, disability, long-term care, and annuity policies from pending case management to underwriting negotiations with underwriters, advisors, and clients. The role emphasizes resourcefulness, negotiation, and adaptability to drive results within our policy management team.

Ideal candidates will have a Bachelor's degree, 3–7 years of experience, and strong communication and relationship-building abilities.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3-7 years of related industry experience.
• Proficient in Microsoft Office - Word, PowerPoint, Excel.
• Strong growth and business development orientation.
• Outgoing, excellent communication skills - both written and verbal.
• Ability to work/partner with a close team.

Responsibilities

• Monitor and manage the progress of pending Life, Disability, Long-Term Care and Annuity cases, ensuring timely processing and resolution.
• Collaborate with underwriters, advisors, and clients to gather required information and facilitate communication.
• Knowledge of carrier practices, policy contracts and provisions.
• Must be familiar with new business processes and various state requirements.
• Oversee the delivery of policies to clients, ensuring accuracy and completeness.
• Lead negotiations with underwriters on behalf of advisors and clients to secure favorable terms.
• Manage the reconsideration process for cases that require future negotiation due to initial underwriting decisions.
• Understand and document commissions on a per case basis in the company agency management system.

Skills

Communication skills

Negotiation

Relationship management

Organizational skills

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Summary:

This position provides an opportunity to build a career within an exciting market of the insurance industry. This candidate will be integral to the overall management of our insurance policies, from pending case management and policy delivery to underwriting negotiations of life insurance, disability insurance, long-term care and annuities. The position demands a high level of resourcefulness, effective communication, negotiation skills, and adaptability. Case Managers require critical thinking and problem-solving to drive results and meet the goals of the Case Management team and the overall organization.

Essential Functions:

• Monitor and manage the progress of pending Life, Disability, Long-Term Care and Annuity cases, ensuring timely processing and resolution
• Collaborate with underwriters, advisors, and clients to gather required information and facilitate communication.
• Knowledge of carrier practices, policy contracts and provisions.
• Must be familiar with new business processes and various state requirements
• Oversee the delivery of policies to clients, ensuring accuracy and completeness
• Lead negotiations with underwriters on behalf of advisors and clients to secure favorable terms
• Manage the reconsideration process for cases that require future negotiation due to initial underwriting decisions
• Understand and document commissions on a per case basis in the company agency management system

Successful Candidate Requirements

• Bachelor's degree or equivalent business experience required
• Strong growth and business development orientation
• Proficient in Microsoft Office - Word, PowerPoint, Excel
• Strong technical aptitude - ability to utilize and leverage technology and systems
• Strong organization skills/ability to manage multiple demands and priorities
• Excellent problem solving and critical thinking skills
• Projects confidence and enthusiasm about the company
• Outgoing, excellent communication skills - both written and verbal
• Ability to work/partner with a close team
• Strong relationship management skills
• Results oriented

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday 9:00 a.m. to 5:30 p.m. This position may require additional hours to meet goals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Travel is not required for this position.

Required Education and Experience:

Bachelor's degree or equivalent work experience

3-7 years of related industry experience

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering Hybrid Work option
• Opportunities for Growth
• Parental Leave
• Generous time away

Equal Opportunity Employer, M/F/D/V

Pay Details:

The base compensation range for this position is $65,000 - $75,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Acc