Case Manager

Court Programs, Inc.; Laurel (MS); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Job summary

Court Programs, Inc. in Laurel, MS seeks a diligent Case Manager to bridge between the court system and clients and ensure court orders are followed. You will assess progress, send case reports, conduct screenings, and document all interactions across virtual, phone, or in-person meetings.

The role emphasizes reliability, attention to detail, and the ability to work independently and with a team. Local travel and occasional court appearances may be required; background checks and drug screening

Qualifications

• Basic knowledge of criminal justice procedures.
• Excellent customer service, communication, and problem solving skills.
• Proficient with Microsoft Office Suite (Word, Outlook, Excel).
• Empathy and the ability to build rapport with individuals from diverse backgrounds.
• High level of attention to detail.
• Must be able to work independently and as part of a team.
• Must pass a background check and drug screening.
• At least 21 years of age.
• Must have a reliable source of transportation.
• Valid Driver's License.
• Valid auto insurance.

Responsibilities

• Supervise and manage clients who are in pre-trial status, post conviction status, or in the electronic monitoring program.
• Collaborate with clients, judges, prosecutors, etc.
• Appear in court to provide testimony and recommendations regarding a client's progress and compliance.
• Conduct regular status checks virtually, by call-in, or in person.
• Conduct drug and alcohol screening, as required.
• Provide guidance and referrals to clients for necessary services, such as substance abuse treatment, mental health counseling, job placement, anger management, etc.
• Maintain accurate and detailed records of all client interactions, progress and compliance, and prepare reports for the court.
• Stay updated on relevant laws and regulations to enhance your skills and knowledge.
• Collect payments from clients. Balance and make deposits for payments received.
• Local travel may be required.
• Other job assignments, as required.

Skills

Criminal justice basics

Customer service

MS Office proficiency

Empathy

Attention to detail

Independent & team player

Background check & drug screen

Driver's license

Reliable transportation

Auto insurance

Tools

Microsoft Office Suite

Job description

Description

The Case Manager (CM) bridges the gap and acts as a liaison between the court system and clients. As a CM, you will be responsible for ensuring the client's case is properly managed and all conditions of their court order are completed successfully. You will work closely with clients to assess their progress, create and send case reports, complete drug screens, document all interactions, keep the client informed of any upcoming court hearings and make sure they are attended. Conduct visits virtually, by call-in, or in person. Provide exceptional customer service to courts, agencies, and clients at all times.

KEY FUNCTIONS:

• Supervise and manage clients who are in pre-trial status, post conviction status, or in the electronic monitoring program. Ensure the compliance of all programs and court orders are met and successfully completed in the allotted time frame as required.
• Collaborate with clients, judges, prosecutors, etc.
• Assist the court, and/or its representatives, whenever needed.
• Conduct regular status checks and updates virtually, by call-in, or in person.
• Conduct drug and alcohol screening, as required.
• Provide guidance and referrals to clients for necessary services, such as substance abuse treatment, mental health counseling, job placement, anger management, etc.
• Maintain accurate and detailed records of all client interactions, progress and compliance, and prepare reports for the court.
• When needed, appear in court to provide testimony and give recommendations regarding a client's progress and compliance.
• Stay updated on relevant laws and regulations to enhance your skills and knowledge.
• Collect payments from clients. Balance and make deposits for payments received.
• Local travel may be required.
• Other job assignments, as required.

Requirements

QUALIFICATIONS:

• Basic knowledge of criminal justice procedures.
• Must have excellent customer service, communication, and problem solving skills.
• Must be proficient with Microsoft Office Suite (Work, Outlook, Excel, etc.)
• Empathy and the ability to build rapport with individuals from diverse backgrounds.
• High level of attention to detail.
• Must be able to work independently and as part of a team.
• Must pass a background check and drug screening.
• At least 21 years of age.
• Must have a reliable source of transportation.
• Valid Driver's License.
• Valid auto insurance.

AVAILABLE BENEFITS:

• Paid Time Off
• Medical