Case Manager

Description This

Jacksonville (FL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision plans

Paid time off

Tuition reimbursement

401(k) and employee stock purchase

Flexible spending accounts

Vibrant healthcare community

Job summary

Encompass Health seeks a dedicated Case Manager II to join our Jacksonville, FL team. This role focuses on coordinating care from admission through post-discharge, guiding interdisciplinary plans, and ensuring timely, patient-centered outcomes.

You will support discharge planning, educate patients and families, and maintain comprehensive documentation while adhering to regulations and company policies. This position emphasizes compassionate care and community impact.

Qualifications

Must be qualified to independently complete an assessment within the scope of practice.
Active license in the state where practice is required.
CCM or ACM certification required or obtained within two years of hire.
2 years of rehabilitation experience preferred.

Responsibilities

Coordinate patient care from admission to post‑discharge with interdisciplinary teams.
Develop tentative discharge plans and contingency plans with the team.
Educate patient and family on rehabilitation processes and discharge expectations.
Maintain accurate documentation and ensure payor-related information is correct.
Participate in utilization reviews and case management meetings as scheduled.

Skills

Case management

Interdisciplinary collaboration

Discharge planning

Education

Associate Degree in Nursing

BSN preferred

Bachelor’s degree (non-nursing roles)

Graduate degree preferred

Job description

Recognized for your abilities as a Case Manager

Are you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the leading provider of rehabilitation care in the nation, this opportunity allows you to leverage your clinical expertise while contributing to the well‑being of individuals in your community. Manage resources, coordinate patient care from admission to post‑discharge, and oversee interdisciplinary plan‑of‑care decisions. This is more than a career move; it's a chance to shape a future where care and compassion converge for truly meaningful outcomes.

A Glimpse into Our World

At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World’s Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.

Starting Perks and Benefits

At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:

Affordable medical, dental, and vision plans for both full-time and part‑time employees and their families.
Generous paid time off that accrues over time.
Opportunities for tuition reimbursement and continuous education.
Company‑matching 401(k) and employee stock purchase plans.
Flexible spending and health savings accounts.
A vibrant community of individuals passionate about the work they do!

Become the Case Manager you always wanted to be

Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences.
Coordinate with interdisciplinary team to establish tentative discharge plan and contingency plans.
Participate in planning for and the execution of patient discharge experience.
Facilitate team conferences weekly and coordinate all treatment plan modifications.
Complete case management addendums and all required documentation.
Maintain knowledge of regulations/standards, company policies/procedures, and department operations.
Review/analyze case management reports, including Key Care Indicators, and plan appropriate actions.
Understand commercial contract levels, exclusions, payor requirements, and recertification needs.
Attend Acute Care Transfer (ACT) meetings to identify trends and collaboratively reduce ACTs.
Meet with patient/family per Patient Arrival and Initial Visit Standard within 24 hrs of admission.
Perform assessment of goals and complete case management addendum within 48 hours of admission.
Educate patient/family on rehabilitation and Case Manager role; establish communication plan.
Schedule and facilitate family conferences as needed.
Assist patient with timely procuring/planning of resources to avoid discharge delays or issues.
Monitor compliance with regulations for orthotics and prosthetics ordering and payment.
Make appropriate/timely referrals, including documentation to post discharge providers/physicians.
Ensure accuracy of discharge and payor‑related information in the patient record.
Participate in utilization review process: data collection, trend review, and resolution actions.
Participate in case management on‑call schedule as needed.

Qualifications

License or Certification:
- Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling).
- If licensure is required for one’s discipline within the state, individual must hold an active license.
- Must meet eligibility requirements for CCM® or ACM™ certification upon entry into this position OR within two years of entry into the position.
- CCM® or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position.
Minimum Qualifications:
- For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an Associate Degree.
- For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor’s degree and graduate degree is preferred.
- 2 years of rehabilitation experience preferred.

About Us

The Encompass Health Way

We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!

At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.

Job Info