Case Manager

Greene King; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

The Encore is seeking a dedicated Case Manager to support youth facing housing instability and related challenges. You will conduct comprehensive assessments, craft individualized service plans, and coordinate services across housing, health, education, and employment supports.

Ideal candidates bring strong communication, organizational skills, and a trauma-informed, youth-centered approach to deliver high-quality services in a fast-paced environment.

Qualifications

• Min. two years of case management with youth or vulnerable populations.
• Experience with intake, assessment, service planning, and progress monitoring.
• Ability to maintain confidential records and operate HMIS and funder requirements.

Responsibilities

• Conduct intake, eligibility, risk and needs assessments; develop individualized service plans with goals and timelines.
• Review participant progress; update plans and address barriers to achieve outcomes.
• Maintain confidential case notes, assessments, referrals, and discharge documentation.
• Enter participant data into HMIS and internal systems by established deadlines.
• Monitor eligibility, service utilization, and outcome measures to meet program targets.
• Identify complex cases and coordinate with supervisor; document actions and follow-up plans.
• Advocate for participants with providers, schools and community partners.
• Provide direct services and ensure high-quality, ethical service delivery.

Skills

Interpersonal skills

Written & verbal communication

Organization & time management

MS Office proficiency

HMIS data entry

Electronic records management

Tools

HMIS

Electronic recordkeeping systems

Microsoft Office

Job description

Key Responsibilities

Case Management, Program Oversight & Youth Support

• Conduct comprehensive intake, eligibility, risk, and needs assessments in accordance with program guidelines, and develop individualized service plans with measurable goals, action steps, and timelines.

• Conduct regular case reviews to evaluate participant progress, identify barriers, update service plans, and implement appropriate interventions to support successful outcomes.

• Maintain timely, accurate, complete, and confidential participant records, including case notes, assessments, service plans, referrals, consent forms, incident reports, and discharge documentation.

• Ensure participant information and program data are entered into applicable databases, including HMIS and internal tracking systems, within established deadlines and in accordance with funder requirements.

• Monitor participant eligibility, service utilization, program milestones, and outcome measures to ensure compliance with approved program objectives and performance targets.

• Identify complex cases, service gaps, and emerging participant needs; consult with the appropriate supervisor and document actions taken and follow-up plans.

• Maintain appropriate professional boundaries and uphold ethical standards when working with participants, families, colleagues, and community partners.

• Provide services directly to participants and ensure high-quality, consistent service delivery for all clients

• Ensure adherence to organizational policies, funding requirements, and ethical standards

• Advocate on behalf of participants with service providers, employers, schools, landlords, and community partners

• Support and nurture collaborative relationships with internal and external partners to enhance service delivery, expand resources, and support positive participant outcomes

Street Outreach & Community Engagement

• Conduct street outreach and community-based engagement to identify and connect with youth experiencing homelessness or housing instability

• Document outreach contacts, engagement efforts, referrals, follow-up attempts, and outcomes in accordance with established program procedures and reporting requirements

• Assess immediate needs and connect youth to appropriate shelter, housing, healthcare, behavioral health, educational, employment, and other supportive services

• Maintain consistent follow-up with youth encountered through outreach to encourage engagement, facilitate access to services, and support successful connection to appropriate resources

• Apply motivational interviewing, and strengths-based engagement approaches, as appropriate to program requirements and staff training

• Coordinate with program leadership and community partners to address barriers to service access and ensure appropriate follow-through on referral

• Build rapport with youth in non-traditional settings including streets, shelters, drop-in centers, and community spaces

• Provide crisis intervention, de-escalation, and on-site support as needed during outreach activities

Life Skills, Education & Employment

• Assist participants with obtaining identification documents, accessing public benefits, developing financial literacy, establishing banking relationships, and preparing for independent living

• Support participants in developing realistic housing, education, employment, and financial goals, including budgeting for rent, utilities, transportation, food, and other living expenses.

• Coordinate housing searches, landlord communications, housing applications, and referrals to permanent housing resources as appropriate to the program.

• Prepare participants for program discharge through individualized transition planning, identification of permanent connections, referrals to ongoing support services, and development of strategies to maintain housing stability.

• Coordinate with employers, educational institutions, workforce development agencies, and other partners to support participant advancement and long-term self-sufficiency

• Support youth with budgeting, nutrition, time management, and household responsibilities and other identified needs through life skills training

• Assist with obtaining GED or high school completion, vocational training, college enrollment, and job readiness and employment

• Encourage emotional intelligence, resilience, and healthy decision-making

Aftercare & Program Support

• Provide individualized aftercare services for up to three (3) months following program exit, consistent with program requirements and participant needs.

• Maintain appropriate contact with former participants to assess housing stability, safety, employment, educational progress, emotional well-being, and ongoing support needs.

• Assist former participants with addressing emerging barriers, accessing community resources, strengthening permanent connections, and maintaining progress toward established goals.

• Document aftercare contacts, referrals, interventions, and outcomes in accordance with program and funder requirements.

Minimum Qualifications & Required Competencies

• Min. of two (2) years of relevant case management experience working with adolescents, young adults, or vulnerable populations, preferably in homelessness services, transitional living, child and adolescent behavioral services, human trafficking, domestic violence, foster care, or juvenile justice.

• Demonstrated experience in client assessment, individualized service planning, case documentation, referral coordination, and progress monitoring.

• Experience working with culturally diverse populations and individuals with complex or multiple service needs.

Knowledge, Skills & Abilities

• Strong interpersonal, written, verbal, organizational, and time-management skills.

• Proficiency in Microsoft Office or comparable applications, electronic recordkeeping, and data management systems; ability to learn and maintain proficiency in HMIS and other program databases as applicable.

• Ability to manage competing priorities, maintain accurate records, meet deadlines, and work effectively in a fast-paced environment.

• Demonstrated ability to communicate effectively and respectfully with individuals across diverse racial, ethnic, cultural, socioeconomic, and other backgrounds.

• Ability to exercise sound judgment, maintain professional boundaries, protect confidential information, and respond appropriately to sensitive or crisis situations.

• Demonstrated commitment to trauma-informed, strengths-based, culturally responsive, and youth-centered service delivery.

Licensure, Transportation & Work Requirements

• Possess a valid Texas driver's license and maintain required automobile insurance throughout employment.

• Maintain a satisfactory driving record in accordance with organizational requirements.

• Ability to travel throughout The Encore's service area and transport participants when authorized and permitted by organizational policy and insurance requirements.

• Ability to work a flexible schedule, including occasional evenings or weekends, based on programming needs.

• Ability to perform essential job functions, including sitting, standing, walking, reaching, and occasionally lifting or carrying items weighing up to 25 pounds, with reasonable accommodations as applicable.