Case Manager

HEALTHCARE FOR THE HOMELESS - HOUSTON; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

HEALTHCARE FOR THE HOMELESS - HOUSTON is seeking a case manager to work closely with clinicians and staff to help consumers access a continuum of care, including housing, benefits, and medical referrals. The role involves intensive case management, information and referral, crisis intervention, and advocacy.

You will build therapeutic relationships, develop negotiated care plans, and coordinate with multiple agencies while maintaining confidentiality and thorough documentation.

Qualifications

• Bachelor’s degree or higher in a related field.
• Minimum 3 years of experience working with homeless or medically underserved populations.
• Proficient with Microsoft Office, Excel, and data-base systems.
• Clinical assessment experience.
• Familiarity with homelessness, substance use, incarceration, and mental illness.

Responsibilities

• Provides support services to consumers with physical health, mental health and/or substance use problems.
• Builds and maintains a therapeutic relationship with consumers and negotiates goals.
• Performs assessments and develops negotiated care plans with consumers.
• Updates care plans and communicates progress to the team.
• Liaises with medical, social services and housing resources for referrals.
• Develops referral networks and coordinates with outside agencies.
• Maintains confidentiality and documentation for all consumers.
• Complies with agency policies and participates in required trainings.
• May travel to offsite destinations for meetings and client coordination.

Skills

Clinical assessment

Homelessness experience

Microsoft Office & Excel

Interpersonal/negotiation skills

Time management

Education

Undergraduate degree in a related field

Tools

Electronic Health Records

Job description

OVERVIEW

Works closely with HHH clinicians and other staff to help consumers access a continuum of care that addresses their health care needs and other critical resources such as long-term care, disability benefits, specialty medical referrals, medication assistance programs, and permanent housing. Provides intensive case management to help client access available resources, transportation coordination, information and referral, crisis intervention, and advocacy. Acts as liaison to other healthcare and homeless services providers in Harris County. Accountable to the Director to Social Services.

DUTIES AND RESPONSIBILITIES

• Provides support services to consumers with physical health, mental health and/or substance abuse problems.
• Builds and maintains a therapeutic relationship with consumers through engagement and negotiated goal setting. Goals may include housing, substance abuse treatment, mental health treatment, transportation coordination, medical treatment, securing an ID, homeless court, and applying to government funded assistance programs
• Performs assessments of consumer needs and, with consumer, develops a negotiated care plan.
• Evaluates and/or revises care plan as indicated with appropriate documentation in progress notes and communicates this to relevant multi-disciplinary team members.
• Acts as a liaison and advocates between consumers and a variety of organizations and services, such as medical care, social services agencies, homeless court, and disability benefits.
• Develops referral system and cultivates relationships with outside agencies, acts as liaison for patient care referrals.
• Maintains all required documentation and required reports on each consumer served to ensure coordinated consumer services and to document program effectiveness.
• Maintains agency and consumer confidentiality at all times.
• Maintains knowledge of organizational policies.
• Meets with the Director of Clinical Operations or the Director of Social Services to report any barriers encountered in obtaining consumer’s records.
• Uses motivational interviewing trauma informed care, and other appropriate therapies.
• Performs other duties as deemed necessary by supervisor.
• Performs some travel to offsite destinations for meetings and client coordination.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Undergraduate degree in a related field
• At least 3 years of related experience in working with homeless and/or medically underserved populations
• Ability to use Microsoft Office and Excel, spreadsheets, and computer data-base systems
• Clinical assessment experience
• Familiarity with working with consumers who have experienced homelessness, substance use, incarceration, and mental illness.
• Recommended: a valid TX driver’s license

PROFESSIONAL KNOWLEDGE AND BEHAVIOR

• Understands how to work within a multi-disciplinary team environment and coordinate service with identified outside agencies
• Demonstrates strong interpersonal and negotiating skills
• Demonstrates strong analytical skills; strong verbal and written skills
• Demonstrates ability to use Microsoft computer programs and electronic health records
• Manages time effectively, handles multiple assignments simultaneously, and prioritizes projects
• Demonstrates professionalism in appearance and actions

WORKING CONDITIONS

Generally, work is done in an office environment with pleasant working conditions. There is good lighting and ventilation, it is reasonably quiet, and the work hours are reasonably regular.

Not normally required to exert physical effort.