Case Manager

Mid-Columbia Center for Living; Hood River, Campbell (OR, CA); On-site; Full time

Job summary

A leading organization in Hood River is seeking a dedicated Case Manager for their Enhanced Care Services program. This role involves supporting clients with significant mental health needs, coordinating services, and collaborating with community partners. The ideal candidate will have experience in human services and a commitment to trauma-informed care. Competitive salary and comprehensive benefits are offered.

Benefits

95% employer-paid medical, dental, and vision coverage

PERS Retirement Contribution

11 Holidays including 1 floating holiday

10 vacation days a year

12 sick days a year

Education reimbursement and loan forgiveness

Qualifications

• Two years of responsible experience in human services preferred.
• Experience working with the severely mentally ill population preferred.

Responsibilities

• Provide case management services to assigned clients.
• Assess eligibility and assist clients in accessing services.

Skills

Bilingual fluency in Spanish/English

Education

Qualified Mental Health Associate (QMHA)

Job description

Working Title: Case Manager
Program: Enhanced Care Services- Adult Mental Health
Report to: Program Supervisor
Pay Range:$27.28-$33.16/hour

Location: On-site, Hood River, Oregon (May serve Hood River, Wasco, and Sherman Counties)
Hours/FTE: 1 FTE (37.5 hours). This schedule will be 4 days on day shift with 3, 10-hour days and 1, 7.5-hour day. This schedule will include weekend work.

FSLA Status: Non-Exempt

The case manager will support the Enhanced Care Services (ECS) program within the Adult Mental Health Department. This position assists clients who may be experiencing significant mental and behavioral health symptoms and who may require a high level of attention and care.

The Case Manager provides case management services to assigned clients. This position assesses eligibility, assists clients in accessing services, and collaborates with Agency professionals in case planning and service coordination.

Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons / consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness, cultural responsivity, and empowerment for both clients and staff. MCCFL serves Hood River, Wasco, and Sherman Counties and utilizes a consumer-involved, consumer-engaged, and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings, and more.


What you'll need:
Any combination of education, licensure, and experience that demonstrates the ability to perform the position’s essential responsibilities. This includes:

For Case Manager Levels I and II:

• Two (02) years of responsible experience in human services or related field is preferred.
• Experience working with the severe and persistent mentally ill population is preferred.
• Bilingual fluency in Spanish/English is preferred.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.
• Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.

Additional Specifications for Level I:

• Certified as a Qualified Mental Health Associate (QMHA) by the Mental Health and Addiction Certification Board of Oregon (MHACBO) or register as QMHA-R within 14 days of hire.

What you'll do:

• Provide Case Management services to all assigned clients. Services are provided in a variety of community settings, with consideration to client preference.
• Assess eligibility of potential clients utilizing agency standards and processes. Assist enrolled clients in acquiring services and resources needed to achieve treatment goals and maintain independence within the community. Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients.
• Participate in medication appointments, medication delivery, and accurate and timely documentation in client record.
• Actively participate in joint case planning and coordination with MCCFL multi-disciplinary teams that may be engaged with the client as well as agency psychiatrists.
• Meet minimum client service productivity requirements as may be set by the Agency to meet requirements of outside funding and/or reimbursement sources.
• Utilize agency clinical software system to prepare current client records and reports as necessary and required. Maintain timely and coherent progress notes and plans. Ensure that client records and other documentation are up-to-date and justify the case management services provided.

• Adhere to all clinical and MCCFL program policies and procedures. Remain updated on all applicable rules and Oregon Administrative Rules (OARs).
• Participate in all team and agency meetings as scheduled. Attend local, regional, and/or state meetings as requested by Supervisor/Manager.
• Within the scope of the position, perform duties independently in the community and promote a positive image of the agency.
• Depending upon department, this classification may provide after-hours emergency services on a 24-hour, rotating basis, such as telephone consultation, crisis intervention, and pre-hospital screening examinations if qualifications for this service are met. Such duties may be required as an essential responsibility based upon budget and/or staffing levels in specific departments and/or locations.
• May provide some administrative support to the team. This may include tasks such as opening and closing case files, greeting visitors and clients, screening telephone calls, etc.
• Use agency vehicles to travel within the community, provide transportation for clients, and drive between business offices in order to complete essential responsibilities and attend required meetings and/or trainings.
• Regular and reliable attendance; professional communication with all contacts; maintain confidentiality.

Position-Specific Essential Responsibilities of the Case Manager in the ECS Program:

• This position requires working an 8:30am to 5:00pm schedule consisting of three workdays (Monday – Friday) and one weekend day (Saturday – Sunday) to fulfill 37.5 hours per week.
• Provide support to populations that are elderly and/or diagnosed with Severe and Persistent Mental Illness (SPMI).
• Participate in daily psych therapeutic groups.
• Work closely with community partners, including the Hood River Care Center staff (nurses, CNAs, administration, etc.).
• Develop specific behavior plans using positive reinforcement methods.
• Travel between agency offices, as well as multiple locations throughout the community.

What we’ll do:
We recognize your value and will strive to keep you engaged and appreciated. The selected candidate will receive:

• Competitive salary, dependent on experience.
• 95% employer-paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB
• PERS Retirement Contribution
• 11 Holidays including 1 floating holiday
• 10vacation days a year for non exempt employees
• 12 sick days a year
• Education reimbursement and loan forgiveness- HRSA!

The hiring process:

1. Application review
2. Questionnaire (if additional information is needed)
3. Panel Interview
4. Possible second-round panel interview
5. Conditional Offer
   1. DMV Record Review, if the position requires driving
   2. 10 Panel Drug Screen(Although recreational marijuana use is legal in the state of Oregon, you will not be considered for this position if you’re unable to pass a pre-employment drug screening due to federal regulations.)
   3. Criminal History check through Orchards BCU
   4. Reference check
   5. Licensure Primary Source Verification

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541-288-4359 or email [e-mail].