Case Manager

The Retreat Inc.; Hauppauge (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

The Retreat Inc. is looking for a dedicated Case Manager to lead the Long Island Fatherhood Initiative program in Hauppauge. This full-time position requires engaging with fathers to enhance their economic stability and promote responsible parenting through various support services.

Ideal candidates will possess a Bachelor's degree and 3 years of experience in social services. Responsibilities include outreach, case management, and tracking client progress while maintaining precise records.

Must be bi-lingual in Spanish and English, hold a valid driver's license, and be willing to travel within Nassau & Suffolk Counties.

Qualifications

• Minimum of 3 years experience in the healthcare/social service field.
• Lived experience with the family or criminal court system is preferred.
• Valid driver's license and reliable transportation are a MUST.

Responsibilities

• Provide systematic outreach and comprehensive personal assessment services.
• Develop individualized case management plans with clients.
• Coordinates economic stability supports for job readiness.

Skills

Bi-lingual (Spanish/English)

Good oral and written communication skills

Good computer skills

Education

Bachelor's degree

Job description

Position: Case Manager | Full-time | Benefits Eligible | 35 hours per week

FLSA status: Non-Exempt

Hours: M-F, Days

Department/Location: Fatherhood/Hauppauge

PURPOSE

The Long Island Fatherhood Initiative (L.I.F.I) program will address the needs of fathers 18 years & older (most low-income, many with history and involvement in the criminal justice system) in both Nassau & Suffolk Counties. The case manager's primary goal is to work with fathers by providing regular contact to facilitate program retention, completion, and access to needed support services with greater focus on economic stability and job-focused services with a clear and unwavering commitment to promoting responsible parenting and healthy marriage/relationship.

SPECIFIC RESPONSIBILITIES

• Provide systematic, coordinated outreach, intake, and comprehensive personal assessment services for all eligible participants referred by community-based agencies or identified through extensive outreach efforts.
• Provide case management services to participants via phone, in person and/or virtually; participants must receive a minimum of 8 case management service contacts.
• Develop a targeted individualized case management plan with clients to identify their short- and long-term goals and assist them with immediate coordination of services and support as needed.
• Provide direct services, including support, education, and focused external referrals to other needed services such as housing, substance abuse treatment, mental health programs, etc.
• Convene weekly with case management team to review caseload, client progress, identify any barriers that could impact program retention/completion or any other programmatic challenges and successes.
• Intensive focus on economic stability by coordinating needed economic stability supports, identifying obstacles and providing hands‑on support to improve readiness for job seeking and employment including follow‑up on participants' progress regarding job placement, retention, and/or training.
• Work as part of a team to deliver a range of community outreach and engagement activities to promote services offered through the LIFI program to prospective partner organizations including but not limited to probation/parole, drug and family court, CPS, homeless shelters, transitional and recovery housing facilities.
• Methodically track and maintain records of all client contacts, goal objectives, progress and milestones including employment and education plans in nFORM. Ensure all entries are accurate, detailed and entered in a timely manner.
• Participate in all professional development opportunities including but not limited to ongoing training at conferences and webinars addressing Fatherhood, Healthy Relationships, Domestic Violence and Economic Stability issues.
• Assist with the facilitation of nFORM surveys if needed.
• Prepare reports as requested and other project duties as assigned including hotline coverage.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Program Coordinator
• Supervises: none

QUALIFICATIONS

• Bi‑lingual (Spanish/English) strongly preferred.
• Bachelor's degree preferred with a minimum of 3 years experience in the healthcare/social service field.
• Lived experience with the family or criminal court system, whether personal or through a family member, is a plus and highly valued.
• Good oral and written communication skills. Good computer skills required.
• Fingerprint clearance.
• Ability to work as a supportive team member, coordinating feedback and knowledge.
• Valid driver's license and reliable transportation are a MUST.
• This position requires traveling to both Nassau & Suffolk Counties for program delivery and will require some evening and weekend hours.

OTHER DUTIES

Every effort has been made to make agency job descriptions as complete as possible. However, it does not state or imply that these are the only duties required for this position or the sole responsibilities for which this employee will be accountable. The omission of specific statements of duties or responsibilities does not exclude them from the position if the work is similar, related, is a logical assignment to the position, or is within the scope of generally accepted business practices for an employee with this specific job title. Duties, responsibilities and activities may change at any time with or without notice.

The Retreat Inc. is an Equal Opportunity Employer. THE RETREAT, INC. is committed to a policy of equal employment opportunity and will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, sexual orientation, military status, veteran status, age, marital status, domestic violence victim status, disability, pregnancy‑related condition, gender identity, religion, genetic predisposition, familial status, ancestry, prior arrest or conviction record or any other protected category under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The agency values and is committed to providing compassionate, empathetic, culturally aware services to all clients/members. Interactions are approached with these values in mind, and it is expected that clients/members will be treated with compassion, respect, and sensitivity during the provision of holistic, inclusive, and welcoming services.