CASE MANAGER

Veritas Hhs; Franklin (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

STD, LTD

Life Insurance

Employee Assistance Program

Telehealth Services

Paid Time Off

Volunteer Time Off

Nectar Rewards

On-Demand Pay

Job summary

A consulting firm in health and human services is seeking a Case Manager to manage child support cases at the 21st Judicial District Child Support Services in Franklin, TN. Responsibilities include analyzing case information, preparing legal documents, and resolving customer issues. The position requires an Associate's degree or Paralegal Certification and at least two years of relevant experience. Benefits include health, dental, and vision insurance, a 401(k), and paid time off.

Qualifications

• At least two years of experience in a legal environment or government case processing.
• Public contact experience preferred.
• Education can be substituted for years of experience.

Responsibilities

• Analyze case information and take next steps per State policies.
• Prepare legal documents and correspondence related to a case.
• Receive, evaluate, and resolve customer problems and complaints.

Skills

Communication

Team management

Customer service

Education

Associate's degree or Paralegal Certification

Job description

Veritas-HHS seeks a Case Manager to work at the 21st Judicial District Child Support Services of TN Office located in Franklin, TN.

Job type: Full-time/In-person

Schedule: Monday through Friday, 8am to 5pm

Starting rate: $15.00/hr

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission

Do socially useful work, have fun, and prosper

Core Values

Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Nectar Rewards
• On-Demand Pay

About this Position

The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.

Primary Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services
• Prepare legal documents and correspondence related to a case
• Work state system prompts to keep case information current and support automated case actions
• Perform annual reviews on assigned cases
• Perform initial locate activities
• Track own performance through special reports
• Receive, evaluate, and resolve customer problems and complaints
• Update state system with appropriate new information and records detail of customer contacts
• Take all actions available to resolve customer concerns
• Other related duties as assigned

Requirements

Qualifications

• Associate’s degree or Paralegal Certification preferred
• At least two years of experience in legal environment or government case processing; public contact experience preferred
• Education can be substituted for years of experience
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.