Case Manager

Mainspring Recovery; Dumfries (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Mainspring Recovery is seeking a Case Manager to coordinate discharge planning, Medicaid enrollment, and follow-up care within our on-site Dumfries program. You will partner with clinical and admissions teams to support client stability and smooth transitions between levels of care.

Ideal candidates have a relevant associate degree or CSAC-A and experience in behavioral health, with strong organizational and communication skills.

Qualifications

• Discharge planning experience in healthcare or behavioral health
• Knowledge of Medicaid enrollment and eligibility processes
• Strong organizational, time-management, and follow-up skills
• Excellent communication and interpersonal skills with clients and families

Responsibilities

• Coordinate discharge planning from admission through treatment and post-discharge
• Facilitate Medicaid enrollment, recertification, and eligibility verification
• Schedule and coordinate appointments across primary care, behavioral health, psychiatry, and MAT providers
• Arrange client transportation for treatment and aftercare as needed
• Provide transportation as needed
• Lead or support life-skills groups to bolster daily living and recovery readiness
• Document all case management activities in the electronic health record accurately and timely
• Participate in multidisciplinary treatment team meetings and care planning

Education

AS/CSAC-A or related field

Bachelor’s degree in Social Work, Human Services, Psychology, or related field

Job description

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

Job Title:

Case Manager

Reports To:
Clinical Director, Lead Case Manager

Department:
Case Management

Location:
On-site, Dumfries, VA

The pay range for this position is $50,000 - $65,000 annually, set in good faith based on the responsibilities of the role, qualifications, and market conditions.

Job Summary

The Case Manager plays a critical role in supporting client continuity of care by coordinating discharge planning,facilitatingMedicaid enrollment, scheduling follow-up appointments, and ensuring seamless transitions between levels of care. This position collaborates closely with clinical, medical, admissions, and external providers to support client stability, compliance, and long-term recovery outcomes.

Key Responsibilities

• Coordinate comprehensive discharge planning for clients, beginning at admission and continuing throughout treatment
• FacilitateMedicaid enrollment, recertification, and eligibility verification for clients as appropriate
• Schedule, coordinate, and confirm appointments during active treatmentand foraftercare, including primary care, behavioral health, psychiatry, MAT providers, and communitysupportsetc.
• Arrange and coordinateclient transportation to medical, behavioral health, and community appointments as needed, both during treatment and post-discharge
• Provide transportation as needed
• Facilitate life skills groups,supporting clients in developing practical skills related to daily living, self-advocacy, time management, community reintegration, and recovery stability
• Communicate discharge and aftercare plans clearly with clients, families (asappropriate), and treatment team members
• Collaborate with therapists, nursing, medical providers, admissions, and transportation partners to ensuretimelyandappropriate step-downplacements and continuity of care
• Maintain active communication with external providers, referral sources, transportation vendors, and community agencies
• Ensure all discharge and case management documentation is completed accurately and within requiredtimeframes
• Track and follow up on outstanding referrals, appointments, transportation needs, and insurance-related requirements
• Document all case management and coordination activities thoroughly in the electronic health record in compliance with regulatory and payer standards
• Participate in multidisciplinary treatment team meetings and contribute to client-centered care planning

Minimum Qualifications

Education / Credentials

• Associate's degree in Social Work, Human Services, Psychology, or a related field or CSAC-A (required)
• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (preferred)

Experience

• Previousexperience in case management, discharge planning, or care coordination
• Experience working in behavioral health, substance use disorder treatment, or healthcare settings preferred

  Knowledge / Skills

  • Strong understanding of discharge planning processes and continuity of care
  • Working knowledge of Medicaid enrollment processes and eligibility requirements
  • Excellent organizational, time management, and follow-up skills
  • Strong communicationand interpersonal skills with clients, families, and interdisciplinary teams
  • Ability to work independently while managing multiple priorities
  • Proficiencywith electronic health records and basic office software

  Working Conditions

  • Direct care position with regular client interaction
  • Schedule aligned with program operations; flexibility may berequiredto meet discharge needs
  • 40 hours per week, Monday-Friday 8:00am-4:30pm Monday-Friday, with weekend rotation
  • Office-based with coordination across clinical units and external providers

  Why This Role Matters

  • The Case Manager serves as the connector between clinical care, operations, external systems, and client continuity of care.
  • This role is a stabilizing force within the treatment system.
  • Without strong case management, clinical progress becomes fragile and difficult to sustain.
  • This role protects treatment outcomes, supports client stability, and strengthens the integrity of the entire care continuum.

  Pre-Employment Requirements

  Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

  Equal Employment Opportunity Statement

  Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.