Case Manager

Delaware, County of (OH); Delaware (OH); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Delaware County, Ohio is seeking a dedicated professional to support families by enforcing child support orders through federal, state and local procedures. You will manage cases and report to the Client Services Administrator.

The ideal candidate has an associate degree or two years’ experience in child support, strong investigative skills, data entry accuracy, and clear communication with clients and partners. This on-site position offers steady hours and opportunities for training.

Formación

• Associates degree or above in criminology, social work, psychology, or related field.
• OR two (2) years' experience in performing child support functions, including locating absent parents, establishing paternity, and enforcing support orders.
• All required licenses and certificates must be maintained as a condition of continued employment.

Responsabilidades

• Manages child support cases in accordance with federal, state and local laws and procedures; reviews cases and enforces orders.
• Performs investigations to obtain information about case participants needed to enforce the case.
• Initiates administrative enforcement tools including letters, income withholdings, license suspension, liens, bank account seizures, civil/criminal actions, tax refund intercepts, and passport denial.
• Monitors and processes data in SETS or other tracking systems; data entry, alerts, and monthly reports.
• Reviews and interprets judicial and administrative orders, payment records, case narratives, and case files.
• Prepares accurate calculations of arrearage for assigned obligors.
• Communicates professionally with clients, attorneys, employers, and co-workers to respond to inquiries.
• Pursues legal actions for establishment and enforcement; prepares case summaries and supports court testimony.
• Assists with office and caseload coverage; communicates with supervisor for assistance and overtime.
• Attends trainings and complies with confidentiality and FTI regulations.
• Performs other duties as assigned.

Conocimientos

Investigations

Communication

Educación

Associate degree or higher in criminology, social work, psychology, or related field

Descripción del empleo

Individual serves the public through effective implementation of federal, state, and local laws procedures, regulations and agency practices to enable parents to support their children by establishing, collecting, and enforcing court orders. Individual reports to the Client Services Administrator.

Associates degree or above in criminology, social work, psychology, or related field; OR two (2) years' experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of support orders; OR any combination of equivalent education and work experience in the child support enforcement field or a related field.

All required licenses and certificates must be maintained as a condition of continued employment.

• Manages child support cases in accordance with federal, state and local laws and procedures (i.e. reviews child support cases; recommends changes to track child support cases to ensure compliance; conducts investigations to locate obligors; establishes paternity; and enforces child support orders);
• Performs investigations to obtain information about case participants needed to enforce the case;
• Initiates administrative enforcement tools including, but not limited to, letters, income withholdings orders, license suspension, liens, seizing of bank accounts, civil / criminal court actions, attaching tax refunds and lump sums, and passport denial;
• Monitors and processes data in accordance with local, state, and federal policy in the Support Enforcement Tracking System (SETS) or other applicable tracking system. This includes but is not limited to data entry, alerts, monthly reports, etc.;
• Reviews and interprets judicial and administrative orders, payment records, case narratives, case files and other documents;
• Prepares accurate calculations of arrearage due for assigned obligors;
• Communicates professionally and effectively with clients, attorneys, employers, community partners, and co-workers to respond to inquiries and provide needed information/education;
• Pursues appropriate legal actions for establishment and enforcement, including, but not limited to, requests for legal action, calculations of court orders to verify account balances, verification of service of process, preparation of case summary, court testimony, review of resulting court order, completion of necessary follow up, etc.;
• Assists with office and caseload coverage in the absence of other staff;
• Effectively communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Complies with all confidentiality and Federal Tax Information (FTI) regulations;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and,
• Performs other duties as assigned.