Case Manager

St Stephen Community Services Inc; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

St Stephen Community Services Inc. seeks a compassionate Family To Family Case Manager to work with children and families, assessing needs and crafting plans for stability and safety. You will support with home visits, group sessions, and coordination with community resources.

You will document cases, attend family team meetings, and collaborate across departments to remove barriers and connect families with services; strong communication and confidentiality are essential.

Qualifications

• Must communicate effectively with all contacts and levels of staff.
• Strong teamwork and collaboration with family services teams.
• Ability to maintain confidentiality and handle sensitive information.
• Attention to detail and reliable attendance and punctuality.

Responsibilities

• Meet with families to assess needs and create plans for stability.
• Provide direct support including home visitation and group sessions.
• Attend family team meetings and coordinate with FCCS/service workers.
• Identify community resources for food, clothing and housing.
• Document case progress, incidents and progress toward goals.
• Prepare testimony in court hearings if subpoenaed.

Skills

Communication

Teamwork

Problem solving

Confidentiality

Job description

Our Family-to-Family Case Managers are individuals with a passion for working with children and families. Case Managers meet with our families to assess their needs and create a plan to meet them. The full position details can be found below, if you are interested in applying, please click on the Employment Application tab.GENERAL SUMMARY AND PURPOSE:The health and safety of all employees, visitors, customers and volunteers is expected at all times. This position will work directly with families, with the purpose of providing stability and eliminating any present and addressing potential risk factors. Families are offered and provided support services, group sessions and at-home visitation services.KNOWLEDGE, SKILLS AND ABILITIESMust retain a working knowledge of organizational structure and functions (individuals and families organization, vendors, etc.)Must produce quality of work products (accuracy, value, thoroughness, appearance, etc.)Amount regularly accomplished (quantity, speed, consistency, etc.)Should contribute new ideas or improvements and solutionsMust effectively recognize and handle work problemsMust communicate effectively with all contactsMust work effectively and harmoniously with other employees and outside contactsMust favorably and professionally represents SSCH to external contactsMust cooperate and maintain a positive attitude toward work duties and the mission of the organizationDemonstrates characteristics of a SSCH employee as determined by the employeesMust maintain expected attendance, dependability and punctualityMust demonstrate sound judgment to handle confidential informationESSENTIAL JOB FUNCTIONS:Possess a and master a working knowledge of the Family Services goals and objectivesAccommodate and meet the needs and limitations, special talents and interests, and racial, cultural and socioeconomic backgroundsSupport, attend and arrange all family team meetings in collaboration with FCCS to provide support services to familiesServe as the point of contact to host and accommodate FCCS service workers to facilitate meetings and visits with familiesDirectly support the Family to Family Site Coordinator in facilitating program componentsRevised November 2016 Family To Family Case Manager NorthServe in the role of the Family Site Coordinator when he/she is not availableProvide individual/family support services, group facilitation, and in-home visitation services to program participantsBuild and continue an ongoing relationship with each familyAssist participants in the identification of appropriate community resources for food, clothing, and household goodsProvide information and referrals to specialized benefit programs such as the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) or programs at the Franklin County Department of Job and Family Services (FCDJFS)Build and secure effective relationships with community resource agencies for the benefit of the families and the overall communityEncourage the development of personal support systems through family and friends to promote participant’s independenceProvide occasional transportation to participants in conjunction with participant needs and goalsProfessionally observe and supervise parent-child interactionReport and document any indication that a child is at risk, aligned with the role of a mandated reporting along with complying with agency policyComplete all requisite program documentation in a complete, accurate, and timely manner, as deemed necessary for program and participant progress, such as individual case files, emergency contact information, documentation of any incident reports, and group files summariesMeeting regularly with supervisor for case reviewPlan, implement, and maintain basic as well as innovative of program plans to ensure program goals and objectives are achievedMonitor, support and encourage participant progress in group and overall programAttend and contribute to all inter-department meetings for case review, program progress, participants’ progress, collaboration with team members and to discuss and remedy problem areasAssist in planning and facilitation of youth groups that focus on exposure, development and academics such as field trips during evening and weekend times to support Family Community Service WorkerPrepare accurate and professional testimony in court hearings, if subpoenaed.Attend required meetings both internally and externally as necessaryDECISION-MAKING AUTHORITY:Responsible for reporting and documenting all potential or existing health and safety concernsMust provide guidance and support to all volunteersConsult with supervisor prior to responding to any decision not already covered within his/her regular duties