Case Manager

Syracuse Orthopedic Specialists, PC; City of Syracuse (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Syracuse Orthopedic Specialists, PC is seeking a Case Manager to join our care team. The role focuses on coordinating orthopedic patient care under the supervision of the Director of Ambulatory Surgery, including pre-operative risk assessments and planning.

You will collaborate with physicians, patients, and caregivers, gather data from EMR, and help optimize patients for surgery through education and coordinated services. Strong communication and clinical judgment are essential for success.

Qualifications

• Current unrestricted NYS RN License.
• 2–3 years nursing in hospital/home care or telephonic case management.
• Excellent oral and written communication with healthcare team.

Responsibilities

• Serve as single point of contact during initial and follow-up phases of orthopedic care.
• Pre-operative telephonic risk assessments and develop individualized care plans.
• Provide resources to access clinical and supportive services to optimize patients for surgery.
• Gather information from EMR and health assessments to determine risk stratification.

Skills

Communication

Telephonic skills

Multi-disciplinary teamwork

Education

Bachelor or Master’s degree in nursing

Tools

Electronic health/medical records

Microsoft Office

Job description

General Description

The Case Manager will work collaboratively as part of a care team to provide quality care for orthopedic patients under the supervision of the Director of Ambulatory Surgery.

General Description

The Case Manager will work collaboratively as part of a care team to provide quality care for orthopedic patients under the supervision of the Director of Ambulatory Surgery.

Responsibilities

• Serve as a single point of contact during initial and follow-up phases of orthopedic care among referring physicians, patients, and caregivers;
• Complete telephonic pre-operative risk assessments and collaborate with physicians and patients to develop an individualized care plan;
• Provide resources and assistance in accessing clinical and supportive care services in the community to better optimize patients for surgery;
• Gather clinical information from the EMR and telephonic health assessments to determine risk stratification including a comprehensive assessment of the physical, emotional, psychosocial and environmental needs of the patient;
• Track data, conduct analysis and present opportunities for improvement;
• Develop and implement care plans throughout the episode of care;
• Educate patients/caregivers on the process and expectations of healthcare throughout the course of care;
• Participate and assist in assessment, planning and coordination of educational and informational programs for orthopedic population;
• Collaborate as part of a multidisciplinary team to provide patient and family education and communicate with health care providers to coordinate and facilitate services within the episode of care;
• Other responsibilities as needed

Qualifications

• Current unrestricted NYS RN License;
• Minimum 2 - 3 years nursing in a hospital/home care setting or telephonic case management experience;
• Bachelor or Master's degree and orthopedic experience preferred;
• Excellent oral and written communication skills and the ability to communicate effectively with all members of the healthcare team;
• Proficient with electronic health/medical records and Microsoft Office;
• Strong problem solving skills with a flexible and creative approach

Other Information

• This position requires more than 40 hours a week including routine meetings after regular business hours.
• Ability to travel to various SOS locations if needed . Reliable transportation is essential .