Case Manager

River Valley Child Development Services Inc; Charleston (WV); Hybrid; USD 42,000 - 56,000; Full time

Job summary

River Valley Child Development Services Inc is seeking a Case Manager to oversee a caseload for child care subsidy assistance, coordinating with families and providers to link essential services.

The role requires a bachelor’s degree in a related field, strong communication skills, attention to detail, and the ability to work in a collaborative, deadline-driven environment. Some remote work may be available after 90 days.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, problem solving, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Act with integrity, professionalism, and confidentiality.

Responsibilities

• Perform case management duties.
• Review child care payment forms and sign in/out sheets.
• Assist child care providers and families by referring to supportive services.
• Compile and submit reports within established timelines.
• Respond to inquiries in a timely manner.
• Participate in committees, conferences, meetings and training relevant to the program and/or agency.
• Assist with administrative functions as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Confidentiality

Collaborative work

Adaptability

Education

Bachelor's degree in related field

Tools

Technology use

Job description

River Valley Child Development ServicesProviding quality services and support to children, families, and the early childhood community.Job DescriptionTitle: Case ManagerProgram: CCR&R FLSA Status: Non-ExemptWorksite: TBD Classification: Full-timeReports to: SupervisorPosition Summary: Support families by maintaining a caseload for child care subsidy assistance services.Essential FunctionsPerform case management duties.Review child care payment forms and sign in/out sheets.Assist child care providers and families by referring to supportive services.Remain in a stationary position up to 50% of the time.Marginal FunctionsParticipate in ongoing monitoring and continuous improvement activities.Assist with administrative functions as needed.Assist with outreach and community events as needed.Compile and submit reports within established timelines.Respond to any inquiries within a timely manner.Participate in all required committees, conferences, meetings and training relevant to the program and/or agency.Any other duties as assigned.Skills, Abilities, & KnowledgeAbide by all applicable Federal, State, and local laws, rules, regulations, and policies related to the program and relevant grants.Excellent verbal and written communication skills.Utilize technology to enter, retrieve, and process information and communicate electronically.Excellent interpersonal, negotiation, problem solving, and conflict resolution skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Act with integrity, professionalism, and confidentiality.Work collaboratively.EducationRequired: Bachelor's degree from an accredited college or university in a related field: social work, sociology, psychology, counseling, interpersonal communications, elementary or special education and behavioral science.Employment ConditionsSuccessfully clearing the background check process, which may include: criminal background check, education verification, references, drug testing, motor vehicle records, sex offender registry, Child Protective Services check, and federal grants debarred list.Able to travel as needed.Adhere to RVCDS and the National Association for the Education of Young Children (NAEYC) Code of Ethics.Business casual apparel.Environmental ConditionsIndoors in a normal office environment with little exposure to temperature changes at least fifty percent (50%) of the time.Prolonged sitting at a desk viewing a computer screen and keyboard typing.Frequent face-to-face, electronic, and virtual interactions with internal and external customers.Frequently work at a fast pace with unscheduled interruptions.Public contact position.This position may be eligible to work remotely up to two days per week following a successful 90-day review.Physical DemandsMobility within the office including movement from floor to floor.Access information using a computer.Must be able to lift 25 pounds at times.ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.Disclaimers and StatementsRVCDS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.RVCDS has reviewed this job description to ensure that essential functions and marginal duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and RVCDS reserves the right to change this job description and/or assign tasks for the employee to perform, as RVCDS may deem appropriate.Page 2 of 2EducationRequired: Bachelor's degree from an accredited college or university in a related field: social work, sociology, psychology, counseling, interpersonal communications, elementary or special education and behavioral science.