Case Manager

Bay Cove Human Services; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Bay Cove Human Services in Boston, MA, is seeking a Case Manager to join a multidisciplinary team providing support, counseling, and community referrals for individuals with substance use and co-occurring disorders. The role includes facilitating individual and group sessions and coordinating aftercare planning.

The position involves coordinating with treatment providers, documenting in the EHR, and contributing to discharge planning, with a Friday/Saturday 7am-3pm schedule.

Qualifications

• High School diploma or equivalent is required.
• Bachelor's degree in social work or related field or equivalent experience is required.
• Minimum of one year experience in Behavioral Health or Human Services.
• Ability to speak clearly and persuasively in various situations.

Responsibilities

• Orient new or returning patients to the unit and explain rights and program guidelines.
• Engage patients in information gathering to inform psychosocial assessments and treatment goals.
• Coordinate services with external treatment providers and assist with appointments.
• Develop aftercare plans and coordinate a warm transition to aftercare services.
• Provide individual and group education and recovery support during detox/withdrawal.
• Document all services in the Electronic Health Record.
• Collaborate with the team to identify changes in patient wellbeing and update treatment plans.
• Provide crisis prevention and intervention and escalate as needed.
• Coordinate discharge and complete required documentation.
• Conduct post-discharge follow-up within 30 days.

Skills

Communication

Documentation

Interdisciplinary teamwork

Crisis intervention

Education

Bachelor's Degree in Social Work or related field

High School diploma

Tools

Electronic Health Record (EHR)

Windows/Word/Google Apps

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Job Summary:

The Case Manager performs as an essential part of a multidisciplinary team of medical professionals, clinicians, and Recovery Specialists to provide support, counseling, and community referrals to individuals with substance use and co-occurring disorder, including facilitating individual and group counseling sessions and providing aftercare case management planning services. The Case Manager contributes to Bay Cove’s mission by directly partnering with individuals and coordinating the services necessary for their recovery journey. This is a non-exempt position. The schedule for this position is Friday & Saturday 7am-3pm.

Essential Functions of Position:

• Orient each new or returning patient to the unit, inform them of their rights, and familiarize them with the community guidelines, procedures, activities, policies, and philosophy of the program, including program requirements for participation, disciplinary action, termination, and grievance procedures as well as providing informed consent and obtaining sign on consent forms.
• Under the guidance of the Clinical Director, engage patients in information gathering and decision making to inform the development of the psychosocial assessment, the setting of treatment goals, determination of service needs, and aftercare planning.
• Coordinate services with external treatment providers, outpatient counselors/therapists, opioid treatment, and other partners such as primary care, DCF, Courts, and assist patients to coordinate and attend essential appointments as needed during their stay.
• Develop aftercare plans that are in line with patient needs, interests, and eligibility, make referrals, facilitate interviews, secure placement, and coordinate a warm transition to aftercare services.
• Provide individual and group education and recovery support appropriate to patient medical and mental status during detox/withdrawal and within the limitation of assessed competency and qualifications.
• Document all services provided and patient response to those services in the Electronic Health Record.
• Work collaboratively with the multidisciplinary team to identify changes in patient wellbeing, progress made, and development of new needs, and needed changes to the treatment plan and document the results of these discussions in a Multidisciplinary Service Note.
• Provide crisis prevention and intervention, escalating to the appropriate party when assistance is needed (supervisor, BEST Team, etc.).
• Coordinate each patient’s discharge in concert with nursing and aftercare providers and complete all required discharge documentation.
• Conduct and document post-discharge follow-up for clients within 30 days of discharge.
• Other job-related activities as assigned.

All BSAS licensed programs must have at least one staff member designated to serve as coordinator of one of the following three topics. If assigned, both supervisor and employee must initial to acknowledge the assignment:

• Serve as the program’s Access Coordinator by developing and implementing the evaluation, plan, and annual review of the program’s performance in ensuring equitable access to services as required by 105 CMR 164.040(A)(11).
• Serve as the program’s HIV/AIDS Coordinator by overseeing confidential HIV risk assessment and access to counseling and testing; staff, patient, and resident HIV/AIDS and hepatitis education; and Department requirements for admission, service planning and discharge of HIV positive patients or residents.
• Serve as the program’s Tobacco Education Coordinator by assisting staff in implementing BSAS guidelines for integrating tobacco assessment, education and treatment into program services.

Requirements for the position:

• A High School diploma or equivalent is required.
• A Bachelor's Degree in a social work or related field or equivalent combination of education, training, and/or professional or personal experience is required.
• Minimum of one (1) year experience in Behavioral Health or Human Services.
• Demonstrated knowledge of health care, detoxification process, addiction, co-occurring disorders, DSM Criteria, and terminology is preferred.
• Demonstrated ability to speak clearly and persuasively in a variety of situations required.
• Working knowledge of word processing and other computer functions using Windows, Word, and Google Email and Apps required.
• Certification or eligibility for certification in substance abuse counseling or willingness to pursue certification is welcome, encouraged, and will be supported.
• An ability to learn and understand federal regulations pertaining to confidentiality of substance abuse treatment is required.
• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders/partners.
• Ongoing detection and interpretation of information on documents, monitors, and labels and accompanying response, as well as to identification of equipment and supplies.
• Frequent interaction with providers, colleagues, customers, patients/clients, and visitors requiring the employee to communicate, as well as detect and interpret information, needs, and issues quickly and accurately, occasionally during emergency situations.
• Frequent communication of accurate information, instructions, and ideas so others will understand.
• Operation of complex and delicate equipment with precision and accuracy. This includes frequent phone and computer use for documenting patient care, accessing needed information, etc.
• Bending to retrieve, lift, and carry supplies and equipment up to twenty (20) pounds.
• Frequent movement throughout the unit to access, obtain, or distribute supplies (sometimes pushing or pulling equipment), interact with patients, assist in the transport of patients, etc.
• Undertake lifesaving efforts by conducting CPR via the provision of chest compressions and rescue breathing as needed until relieved by medical professionals.
• Requirement to remain in a stationary position for an extended period of time as needed.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $24.48