Case Manager

Bay Cove Human Services; Somerville (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Bay Cove Human Services in the Greater Boston area seeks a Case Manager for Residential Recovery Services to provide counseling, support, and referrals to individuals with substance use and co-occurring disorders.

You will coordinate services, develop aftercare plans, document in the Electronic Health Record, and work with a clinical team on discharge planning and relapse prevention. High school diploma required; bachelor’s degree preferred.

Qualifications

• Minimum of one year experience in substance use disorder/behavioral health treatment settings.
• High school diploma or equivalent; bachelor’s degree preferred.
• Ability to communicate clearly and persuasively.
• Knowledge of confidentiality regulations for substance use treatment.
• Proficiency with Windows, Word, and Google Apps.
• Certification eligibility for substance abuse counseling welcomed.

Responsibilities

• Orient new residents and explain program rules and rights.
• Coordinate with external providers and arrange appointments.
• Develop aftercare plans and coordinate transitions to aftercare.
• Document services and resident progress in the EHR.
• Provide crisis prevention and intervene when needed.

Skills

Counseling skills

Communication skills

Interpersonal skills

Computer literacy

Confidentiality knowledge

Education

Bachelor's degree in social work or related field

Equivalent education/experience considered

Tools

EHR systems

Microsoft Word

Google Apps

Job description

Department / Program

Residential Recovery Services

Schedule

Sunday & Monday 7a-3p, Friday & Saturday 3p-11p

Reports To

Clinical Director

Supervisory Responsibilities

None

Mission

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Job Summary

The Case Manager provides support, counseling, and community referrals to individuals with substance use and co-occurring disorder, including facilitating individual and group counseling sessions and providing aftercare case management planning services. The Case Manager contributes to Bay Cove’s mission by directly partnering with individuals and coordinating the services necessary for their recovery journey.

Employment Type

This is a non-exempt position.

Essential Functions of Position

• Orient each individual newly admitted to the program, inform them of their rights, and familiarize them with the community guidelines, procedures, activities, policies, and philosophy of the program, including program requirements for participation, disciplinary action, discharge, and grievance procedures as well as providing informed consent and obtaining signature on consent forms.
• Under the guidance of the Clinical Director, engage residents in information gathering and decision making to inform the development of the psychosocial assessment, the setting of treatment goals, determination of service needs, and aftercare planning.
• Coordinate services with external treatment providers, outpatient counselors/therapists, opioid treatment, and other partners such as primary care, DCF, Courts, and assist residents to coordinate and attend essential appointments as needed during their stay.
• Develop aftercare plans that are in line with resident needs, interests, and eligibility, make referrals, facilitate interviews, secure placement, and coordinate a warm transition to aftercare services.
• Provide individual and group education and recovery support appropriate to resident medical and mental status during detox/withdrawal and within the limitation of assessed competency and qualifications.
• Document all services provided and resident response to those services in the Electronic Health Record.
• Work collaboratively with the multidisciplinary team to identify changes in resident wellbeing, progress made, and development of new needs, and needed changes to the treatment plan and document the results of these discussions in a Multidisciplinary Service Note.
• Provide crisis prevention and intervention, escalating to the appropriate party when assistance is needed (supervisor, AMCI Team, etc.).
• Coordinate each resident's discharge in concert with nursing and aftercare providers and complete all required discharge documentation.
• Conduct and document post-discharge follow-up for clients within 30 days of discharge.
• Other job-related activities as assigned.

Requirements

• High school diploma or equivalent required.
• Bachelor's degree in social work or related field preferred. For those without a bachelor’s degree, equivalent education, training, and/or professional or personal experience will be considered.
• Minimum of one (1) year experience working in substance use disorder/behavioral health treatment settings required.
• Demonstrated knowledge of health care, recovery, substance use and co-occurring disorders, DSM Criteria, and terminology is preferred.
• Demonstrated ability to speak clearly and persuasively in a variety of situations required.
• Intermediate knowledge of word processing and other computer functions using Windows, Word, and Google Email and Apps required.
• Certification or eligibility for certification in substance abuse counseling or willingness to pursue certification is welcome, encouraged, and will be supported.
• An ability to learn and understand federal regulations pertaining to confidentiality of substance abuse treatment is required.

Personal Characteristics

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners.

Physical Requirements

• Ability to enter and navigate various physical environments, including multi-story buildings without the use of an elevator.
• Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
• Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks.
• Frequent movement throughout the program to conduct wellness/safety checks, check the physical environment, and move supplies.
• Frequent and clear communication with individuals, colleagues, and partners, requiring the ability to exchange accurate information in person, by phone, and in writing.
• Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds).
• Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed.

Other Qualifications

None

Job Description Policy

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at management's discretion. It is the policy of Bay Cove Human Services, Inc., to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Equal Opportunity

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law.

All qualified candidates, regardless of background, are encouraged to apply.

Visa Sponsorship

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate

$24.48, hourly